The property is just what we needed for our stay, a clean, quiet, and safe place. While we had no shower/ water temperature issues as other reviewers had, we did have a toilet that was malfunctioning. The response from the staff was prompt and kind. Additionally, we had an unfortunate and unexpected health situation the night of arrival. The front desk was quick to call for help without any hesitation. A day after returning from the hospital, the staff did a wefare check. Once recovered, Diana from the reception desk helped us schedule tours. We were able to save on the cost when compared to Viator and Get-Your-Guide. All in all, our stay was great. Be mindful when reading other reviews. This is not the Ritz Carlton. You are not paying for a high-end resort. The bathroom is small and you don't get all the amenities of such a hotel. If you plan on enjoying the city and surrounding areas all day, this place is perfect for the price point. Additionally, you can walk to coffee shops, restaurants, street vendors, and the metro station. We had an excellent stay at Hotel del Principado.