Nice and new hotel that is conveniently located across KSL. Friendly staff and helpful
Mei Siem Jesline
Mei Siem Jesline (1 晚行程)
真實評價
8/10 很好
2025 年 12 月 25 日
The location of the hotel is fantastic with KLS Mall and many eateries wirhin walking distance.
Thiam Hwa
Thiam Hwa (1 晚行程)
真實評價
8/10 很好
2026 年 4 月 27 日
Room clean, aircon a bit too cold and not easy to control. Rest is good
Peng Guan
Peng Guan (1 晚行程)
真實評價
10/10 完美
2026 年 1 月 20 日
We had a fantastic stay. The hotel has beautiful modern decor and a great location - right across KSL Mall with plenty of food options nearby. The rooms are new, spotless and very comfortable. As it’s still in a soft launch phase, the hotel wasn’t crowded at all, which made the experience even more enjoyable. Everything felt fresh and well thought out. We’ll definitely be back!
KEE HWEE
KEE HWEE (2 晚行程)
真實評價
4/10 尚可
2026 年 4 月 10 日
I was bitten by Inserts on my hands and neck and we found inserts on the bed. Also, we were assigned on level 27 and every morning when the sun shine on the windows, it has the air pressure loud bangs sound which didnt allow me to sleep well. The locations is very near to KSL and may eateries.
QI QI
QI QI (2 晚行程)
真實評價
10/10 完美
2026 年 3 月 20 日
Hotel is clean, staffs are polite and alway smiling.
Hotel room is clean but the only downside is toilet flush is faulty, after flushing, the water will flow for 2 minutes that very noisy during night time. Tv remote volume
button is not working.
Hotel buffet breakfast is nomral but staffs are nice.
Overall, the expernice is good and i will come back again.
Desheng
Desheng (1 晚行程)
真實評價
6/10 不錯
2026 年 5 月 22 日
The room is clean and amenities is good. Location is right next to KSL and lots of food options.
There’s still teething issues which would need to be resolved. Examples like checking in without giving me the card for power in the room. Trying to figure out what was wrong in a stuffy room and service took 30mins to come.
There’s also power outage in the lobby which rendered the lift inoperative.
Generally it’s what you’d expect from Novotel except for the issues for a new hotel.
Aaron
Aaron (2 晚行程)
真實評價
10/10 完美
2025 年 12 月 20 日
Only 2 weeks old… Everything even the air smells new… However, still able to spot flaws and fall short in maintenance, very common it’s JB…
still under upgrading mode cannot sell to us because lots of facilities we are not fully accessible.
Andy
Andy (1 晚行程)
真實評價
8/10 很好
2026 年 2 月 15 日
The first room we got had stains on the sheets. Sewage water also started leaking from the toilet and started to smell. Tried to call housekeeping and the concierge but the room telephone wasn’t working; I had to go down to the front counter to request for a room change. The staff was friendly and accommodating to the request. The second room still had flaws, but much better. As the hotel is new and still in the “soft launch” phase, benefit of doubt is given and hope they will improve when they officially launch!
Jie Wen
Jie Wen (1 晚行程)
真實評價
10/10 完美
2026 年 2 月 12 日
clean & cozy, friendly staff, ideal location.
May Fung
May Fung (1 晚行程)
真實評價
4/10 尚可
2026 年 2 月 9 日
Room is not properly cleaned. We found rubbish behind cabinet and used diaper below basin. They charged considerably high rate (compared to nearby hotel) and such service is not acceptable.