Hotel Cielo

Beach hotel with restaurant, near Playa del Carmen Main Beach

Choose dates to view prices

Where to?

Dates

November 2025

10

December 2025

In-room safe, individually decorated, individually furnished, desk

Near Playa del Carmen Maritime Terminal, Hotel Cielo offers a serene getaway with a rooftop terrace and restaurant. Unwind with a Swedish massage or explore coworking spaces, then stay connected with in-room WiFi.

Excellent

Popular amenities

Airport transfer
Spa
Connecting rooms available
24/7 front desk
Air conditioning
Non-smoking

Main amenities (12)

Daily housekeeping
Near the beach
Restaurant
Rooftop terrace
Breakfast available
Beach umbrellas
Free beach club nearby
Beach towels
Room service
Spa services
Airport shuttle
Area shuttle

For families (6)

Children stay free
Connecting/adjoining rooms available
Private bathroom
Television
Terrace
Daily housekeeping

$64 nightly

Nov 30 - Dec 1

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Nov 10 - Nov 11

Tomorrow

Nov 11 - Nov 12

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Double Room (Double Interior Room)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

Private bathroom

225 sq ft
Sleeps 2
1 Double Bed

Triple Room

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

Private bathroom

248 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Quadruple Room

Very good

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

Private bathroom

249 sq ft
Sleeps 4
2 Double Beds

Room, 1 King Bed

Very good

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Netflix

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

Private bathroom

225 sq ft
Sleeps 2
1 King Bed

Room, 1 King Bed, Balcony

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

275 sq ft
City view
Sleeps 2
1 King Bed

Family Room, Balcony

Exceptional

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

395 sq ft
City view
Sleeps 4
2 Twin Beds and 1 King Bed

Grand Family Room, Balcony

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

TV

Ceiling fan

Private bathroom

Balcony

Individually furnished

Individually decorated

Air conditioning

Connecting/adjoining rooms available

Ceiling fan

395 sq ft
City view
Sleeps 5
1 Twin Bed, 1 King Bed and 1 Double Bed

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Airport transfer
Free parking
Free WiFi

$97 nightly

Dec 1 - Dec 2

Total with taxes and fees

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About the neighborhood

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Playa del Carmen Main Beach - 5 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
Playacar Beach - 8 min walk - 0.7 km
Mamitas Beach - 13 min walk - 1.1 km

Getting around

Cancun Intl. Airport (CUN) - 50 min drive
Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
Airport shuttle (surcharge)
Area shuttle (surcharge)

Restaurants

‪Carboncitos - ‬1 min walk
‪Karen's - ‬1 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Los Tapetes - ‬1 min walk
‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo

Hotel Cielo features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playacar Beach are within just a 10-minute walk.

At a glance

Hotel size

- 18 rooms
- Arranged over 3 floors

Arriving/Leaving

- Check-in start time: 3 PM; Check-in end time: midnight
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available

Special check-in instructions

- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
- Minimum Spring Break check-in age is 18

Children

- Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms (speed: 25+ Mbps)

Parking

- Offsite parking within 1 mi (MXN 250 per day)

Transfers

- Airport shuttle on request (available 24 hours)*

Offsite

- Area shuttle*

Other information

- Smoke-free property

Property amenities

Food and drink

Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
Restaurant
Room service

Traveling with children

Children stay free (see details)

What to do

Free beach club nearby
Beach access
Access to nearby health club
Bicycle rentals nearby
Ecotours nearby
Hiking/biking trails nearby
Wildlife drive nearby
Jet skiing nearby
Scuba diving nearby
Scooter/moped rentals nearby

Working away

Coworking spaces

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Beach towels
Beach umbrellas

Facilities

2 buildings/towers
Safe-deposit box at front desk
Rooftop terrace
Spa services
Banquet hall

Accessibility

Accessible airport shuttle
Upper floors accessible by stairs only
Tile flooring in room

Room amenities

Be entertained

32-inch TV
Digital TV channels
Netflix
Streaming services

Home comfort

Air conditioning
Ceiling fan
Iron/ironing board (on request)

Sleep well

Bed sheets provided

What to enjoy

Individually furnished and decorated

Freshen up

Private bathroom
Shower only
Free toiletries
Hair dryer (on request)
Towels

Stay connected

Desk
Free WiFi (speed of 25+ Mbps)

Food and drink

Paper towels

More

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

Deposit: MXN 500 per accommodation, per stay

Optional extras

Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
Area shuttle service is offered for an extra charge

Children & extra beds

Airport shuttle service for children up to age 11 costs MXN 2999.99 (roundtrip)

Parking

Parking is available nearby and costs MXN 250 per day (3281 ft away)

Pool, spa, & gym (if applicable)

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard

Also known as

Cielo Hotel

Cielo Playa del Carmen

Hotel Cielo

Hotel Cielo Playa del Carmen

Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Hotel Cielo Hotel

Hotel Cielo Playa del Carmen

Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?

Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cielo?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Cielo?

Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Cielo?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Hotel Cielo and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities like spa services and access to a nearby health club.

Are there restaurants at or near Hotel Cielo?

Yes, there's an onsite restaurant, Carboncitos.

What's the area around Hotel Cielo like?

Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playacar Beach.

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Hotel Cielo Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room

Service staff

Location

Restaurant

Beach

Towns

Live music

What guests liked

The property is located right on the beach with beautiful views and easy access. (7 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

Jul 28, 2025

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

karen, 2-night trip

10/10 Exceptional

Feb 24, 2025

I really liked this Hotel

carmela, 2-night trip

10/10 Exceptional

Mar 24, 2025

The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it

Rosalind, 2-night trip

10/10 Exceptional

Feb 27, 2025

Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful

Tammy, 2-night trip

10/10 Exceptional

Apr 8, 2025

The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.

Ruben, 6-night trip

6/10 Good

Feb 18, 2024

its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.

Ishwor, 7-night trip

4/10 Fair

Feb 16, 2023

Very small room. Bought it as a double and twin bed room, but just had double. Bathroom was smelly, and toilet was very bad.

4-night trip

10/10 Exceptional

Jul 7, 2022

The Staff at Hotel Cielo were beyond accomodating. This was my first solo trip to Mexico and I was visiting for my birthday. They gave me all the advice from how to exchange currency (and where to get the best rates). Directions to certain areas, food recommendations and things to do in the area. The hotel was in the perfect location, right in the heart of the city (keep in mind you are downtown, so bring earplugs if you wish to sleep). Everything was walkable. Carboncitos, the restaurant attached was AMAZING. The bartender was incredible and made the best mocktails. They even surprised me with cake and had the band sing me happy birthday. Truly one of the best experiences! 10/10 recommend.

Zachary, 4-night trip

10/10 Exceptional

Jul 28, 2025

Great locqtion great hotel convenience so close to 5 avenue

Gladys, 1-night trip

8/10 Very good

Jul 14, 2025

Liked the property overall had all the needed amenities just wished it had a mini fridge

SANDRA, 5-night trip

8/10 Very good

Jul 9, 2025

The restaurant across the way was way too loud.

Lorena, 2-night trip

6/10 Good

Jul 3, 2025

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.

Justin, 1-night trip

10/10 Exceptional

Jun 19, 2025

Muy bien

oscar edgar, 1-night trip

8/10 Very good

Jun 15, 2025

Trato amable. Muy cerca de la playa

Nancy, 1-night trip

10/10 Exceptional

May 28, 2025

It is great one block to the beach! It is safe! Close to stores and restaurants!

Ana, 7-night trip

10/10 Exceptional

Apr 25, 2025

Awesome & location was great! Will come back!

Liliana, 1-night trip

10/10 Exceptional

Apr 2, 2025

Super friendly and helpful staff!

Camila, 6-night trip

10/10 Exceptional

Feb 27, 2025

Feb 2025

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.

10-night trip

10/10 Exceptional

Feb 13, 2025

Great stay!

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.

zev, 3-night trip

10/10 Exceptional

Jan 11, 2025

Great service from staff. Hotel is in the mix of it all. And great restaurant connected.

Mitzi, 3-night trip

10/10 Exceptional

Jan 1, 2025

It’s in a good neighborhood with easy access to the beach

Faramarz, 4-night trip

10/10 Exceptional

Dec 9, 2024

This is a great little hotel just off of Avenida Quinta and a block from the beach. Alberto and Leticia at the front desk will take great care of you! This will be our place to stay whenever we visit PDC!

Dwayne, 3-night trip

2/10 Poor

Nov 18, 2024

Apparently on the Sunday night I stayed the local club 2 blocks away was operating until 4 a.m. I had to get up at 6 a.m. for an excursion so this was exhausting. Cute boutique hotel. Loved all the hallways. But the noise was beyond contempt. Never again!

William, 1-night trip