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Hotel Cielo

3.5 star property
Beach hotel with restaurant, near Playa del Carmen Main Beach

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Photo gallery for Hotel Cielo

Family Room, Balcony | In-room safe, individually decorated, individually furnished, desk
Pet-friendly
Terrace/patio
Archery
View from property
Near Playa del Carmen Maritime Terminal, Hotel Cielo offers a serene getaway with a rooftop terrace and restaurant. Unwind with a Swedish massage or explore coworking spaces, then stay connected with in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • 24/7 front desk
  • Spa
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Beach umbrellas
  • Free beach club nearby
  • Beach towels
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
$57 nightly
The total price is $72
Sep 30 - Oct 1
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room) | In-room safe, individually decorated, individually furnished, desk

Double Room (Double Interior Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
  • 225 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 275 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Family Room, Balcony

In-room safe, individually decorated, individually furnished, desk

Grand Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 395 sq ft
  • City view
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony | In-room safe, individually decorated, individually furnished, desk

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 395 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, individually furnished, desk

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, individually furnished, desk

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Digital channels
  • 249 sq ft
  • Sleeps 4
  • 2 Double Beds

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9.0 out of 10, Wonderful, 1,021 reviews
$61 nightly
The price is $77
Sep 30 - Oct 1
Total with taxes and fees
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About the neighborhood

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Carboncitos - ‬1 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Soundset Beach Club - ‬2 min walk
  • ‪Las Hijas De La Tostada - ‬1 min walk

About this property

Hotel Cielo

Hotel Cielo features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can indulge in deep-tissue massages, and Carboncitos serves breakfast, lunch, and dinner. Also, Playa del Carmen Main Beach and Playacar Beach are within just a 10-minute walk.

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Offsite parking within 1 mi (MXN 250 per day)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Room service

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach club nearby
  • Beach access
  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Wildlife drive nearby
  • Jet skiing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Beach towels
  • Beach umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Spa services
  • Banquet hall

Accessibility

  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: MXN 500 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
  • Airport shuttle service is offered for an extra charge of MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Airport shuttle service for children up to age 11 costs MXN 2999.99 (roundtrip)

Parking

  • Parking is available nearby and costs MXN 250 per day (3281 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Does Hotel Cielo offer free cancellation for a full refund?

Yes, Hotel Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Cielo?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Cielo?

Yes, an airport shuttle is available. The charge is MXN 2999.99 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Cielo?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at Hotel Cielo and nearby?

Have fun with nearby activities like cycling, boat tours, and hiking. Additional recreation nearby includes game drives and ecotours. Enjoy amenities like spa services and access to a nearby health club.

Are there restaurants at or near Hotel Cielo?

Yes, there's an onsite restaurant, Carboncitos.

What's the area around Hotel Cielo like?

Hotel Cielo is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playacar Beach.

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