The room was nice and clean and the hotel was furnished in a modern way. We checked in as early as possible at 3pm but we were given a room they knew had a broken TV. When I complained they said no one was able to help fix it and the hotel was full so no room change was possible. They gave a slight discount but only because I complained and asked for it. A working TV is important in a hotel room and so the visit was spoiled because of this. I was disappointed that they were not up front about the TV and put us in a room with a fault, and I found it hard to believe that no room change was possible in such a large hotel. We also chose this hotel on the hotels.com app because it said it had parking, and the assumption with that is that it means free parking. It cost over £20 even with a pre-booked discount and is next to the hotel but not on site.
Rob
Rob (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 7 日
Hot rooms
Room far too hot. Air con not working and fan did very little to help cool the room
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 3 日
Room was very hot , air conditioning didn’t work , stunning roof top bar and nice room but needs a bit of tlc
Darren Paul
Darren Paul (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 31 日
Needs some improvement
Location was great for my needs but room was tired, with lots of carpet stains, curtain failling down at one end and big stain on window. TV also wouldn't turn on and reception didn't answer call when I tried to report on check-in - I was told it may have been an issue with phones on check-out. Breakfast was ok but not great. Staff were friendly but I wouldn't rush back.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 23 日
Avoid!!!
Aircon didn’t work. Unable to fix it or offer another room. Room was too hot to stay in so had to move to another hotel.
Amy
Amy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 23 日
Good and bad
The room was beautiful but there was a few issues, the bed was really hard and we hardly slept. The room was absolutely boiling and the fan we had was just blowing out hot air, also the in the shower couldn’t stay in long as the water was starting to overflow onto the floor but apart from that we did have lovely time.
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 18 日
Decent hotel nice location
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
Samuel
Samuel (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 17 日
Do not stay here
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 15 日
V
V (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 14 日
Martin
Martin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 24 日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 19 日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Nicky
Nicky (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 15 日
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 5 日
O
O (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 1 日
Great hotel. Staff were nice and polite.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 30 日
Eamon
Eamon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 24 日
Avoid
Heating broken. No mention at reception. Complained, told there was nothing they could do. No alternative heating offered. 0c outside. Heating broken for some time but no effort to inform guests.
W A
W A (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 22 日
No heating in room.
No heating in the room. Freezing cold. No help from reception available
W A
W A (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 19 日
Ice Cube!
The bedroom was stone cold - a little oil fired radiator was in the room (not on on arrival!) but inadequate. The bathroom radiator was also off on arrival. Cob webs on lights and wall paper scratched.
The service was friendly and effective. The breakfast coffee was stewed. Breakfast itself was good.
Phil
Phil (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 19 日
Oluwafemi
Oluwafemi (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 1 月 16 日
david
david (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 11 日
buz gibi bir gece ve kötü tavırlı resepsiyon
Çok kötü bir tecrübeydi , otelde ısıtma çalışmıyordu , sabaha kadar buz gibiydi oda , buna rağmen ertesi gün sadece 1 saat check out yapmak istedik kabul etmediler . Resepsiyon personelleri inanılmaz derecede kaba ve yardımcı olmayan elemanlar , yıllar önce kalmıştım çok iyiydi ama şimdi çok kötü bir otel haline gelmiş , müşterimede söyledim artık ınlar için Birmingham’a gelen hiç bir ziyaretçiyi o otele yönlendirmeyecekler .