Staying there for 8 nights, generally speaking it is good. (clean, quiet, near train station, old town, supermarket …etc.)
But the steam bath is quite disappointing!
Free minibar is highlighted when we checked in, but during my 8-night stay,for 4 days, I had to call and wait for more than 20 minutes for it to be refilled( we just consumed 2 or 3 bottles of juice every days). It is not a big deal, but it is not the service expected from a 5-star hotel in Bern Swizterland!