2/10 欠佳
2025 年 11 月 9 日
Resevered an apartment with them for a school event received confirmation and the day of check in they could not find a reservation at all despite me having already been charged...their solution was to book a different available unit as they had several available, however, when the booking site contacted them they were told nothing was available...this resulted in a lot of food waste as i had brought things with me to put in the fridge. I was forced into a hotel with no fridge instead so on top of the food loss, i had to eat and incurred restaurant charges the whole week. Moral of the story their customer service and resolution where not at all up to par
Tricia
Tricia (5 晚商務旅程)
Hotels.com 真實旅客評價