In the heart of Zermatt City Centre, Backstage Boutique Hotel offers a luxurious retreat with continental breakfast, a coffee shop, and two on-site restaurants. Enjoy downhill skiing and take advantage of the ski shuttle and passes; afterwards unwind by the outdoor pool or treat yourself to a spa massage. Previous guests have praised the helpful staff.
Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt Visitor Center - 3 min walk - 0.3 km
Zermatt - Furi - 5 min walk - 0.4 km
Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
Zermatt-Furi Gondola - 13 min walk - 1.1 km
Getting around
Sion (SIR) - 75 min drive
Geneva International Airport (GVA) - 162 min drive
Zermatt Gornergratbahn Station - 3 min walk
Zermatt (QZB-Zermatt Train Station) - 4 min walk
Zermatt Station - 4 min walk
Restaurants
Hotel Post Zermatt - 3 min walk
Brown Cow Pub - 3 min walk
McDonald's - 2 min walk
Walliserkanne - 1 min walk
Golden India - 2 min walk
About this property
Backstage Boutique Hotel
Backstage Boutique Hotel features downhill skiing and snowboarding, plus you'll be just steps from Zermatt-Matterhorn Ski Paradise. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 2 restaurants. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge, and a hot tub. Ski passes, storage, and rentals are also available. Fellow travelers say great things about the helpful staff.
At a glance
DONE
Hotel size
34 rooms
Arranged over 2 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Check-out time is 11:00 AM
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Special check-in instructions
The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
Pets allowed (dogs only)*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7:30 AM–10:30 AM
2 restaurants
Bar/lounge
Coffee shop
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Ski passes
Downhill skiing
Snowboarding
Hiking/biking trails nearby
Working away
Meeting room
Computer station
Services
Front desk (limited hours)
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Bicycle rentals
Pool loungers
Ski equipment rentals
Ski storage
Facilities
1 building/tower
Built in 2011
Safe-deposit box at front desk
Terrace
Library
An outdoor pool
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Elevator
Hardwood flooring in room
Ski
Ski passes
Downhill skiing
Snowboarding
Ski storage
Ski rentals
Ski lifts nearby
Ski runs nearby
Room amenities
Be entertained
DVD player
48-inch flat-screen TV
Cable TV channels
CD player
Home comfort
Air conditioning and heating
Free stocked minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Sleep well
Down comforter
Free crib/infant bed
Bed sheets provided
What to enjoy
Balcony
Separate sitting area
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.
Awards and affiliations
Backstage Boutique Hotel is listed in the 2012 Condé Nast Traveler Hot List.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of CHF 15 per pet, per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.
Also known as
Backstage Boutique Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Zermatt
Backstage Boutique
Backstage Boutique Hotel Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Hotel Hotel Zermatt
Frequently asked questions
Does Backstage Boutique Hotel offer free cancellation for a full refund?
Yes, Backstage Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Backstage Boutique Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Backstage Boutique Hotel?
Yes, dogs are welcome. There's a charge of CHF 15 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Backstage Boutique Hotel?
Sorry, there's no onsite parking at Backstage Boutique Hotel.
What are the check-in and check-out times at Backstage Boutique Hotel?
Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 11:00 AM.
What is there to do at Backstage Boutique Hotel and nearby?
Have fun with onsite winter activities like downhill skiing and snowboarding. Indulge in a treatment at the spa and soothe your senses in the hot tub. Backstage Boutique Hotel also has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Backstage Boutique Hotel?
Yes, there are 2 onsite restaurants.
Does Backstage Boutique Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Backstage Boutique Hotel like?
Backstage Boutique Hotel is in Zermatt City Centre, a short 3-minute walk from Zermatt Gornergratbahn Station and 4 minutes' walk from Matterhorn Museum.
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Backstage Boutique Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Popular mentions
Service staff
Room
Spa
Location
Restaurant
Luxury
Breakfast
Amenities
View
Shopping center
What guests liked
Breakfast was delicious and offered a good variety of food items. (7 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Sep 3, 2025
Best hotel in Switzerland
My favourite hotel in Switzerland so far ! The decor is stylish and comfortable. The staff is amazing. Our room has a balcony with the Matterhorn view.
We love the breakfast and the spa. The spa is very interestingly designed and it’s free for the guests. Great experience!
sharon ka suet
sharon ka suet, 2-night trip
10/10 Exceptional
Jul 26, 2025
Amazing unique stay
Amazing hotel in an amazing place. So unique and interesting. The staff were amazing and accommodating.
Tomasz
Tomasz, 2-night trip
10/10 Exceptional
Aug 11, 2025
Gorgeous hotel with outstanding service!
The most beautiful stay in Zermatt. Everyone was amazingly friendly and welcoming. The food is incredible. The room was outstanding! Modern twist what made it super exciting and beautiful! We loved it and will be back!
Sabine
Sabine, 2-night trip
10/10 Exceptional
Sep 5, 2025
Very lovely staff. Room a but weird and not terribly good UX.
Lisa
Lisa, 4-night trip
10/10 Exceptional
May 15, 2025
Staff was incredibly gracious and helpful. Perfect location.
Michelle
Michelle, 2-night trip
10/10 Exceptional
May 10, 2025
Very cute hotel. Beautiful view from breakfast room. Plenty of spa amenities included. 4 minute walk to train station.
rabia
rabia, 2-night trip
10/10 Exceptional
Nov 2, 2024
Great option to stay sleep and eat in the heart of zermatt
ANDRES
ANDRES, 1-night trip
10/10 Exceptional
Jul 19, 2023
Was an awesome place to stay, what a gem
Randy
Randy, 1-night trip
8/10 Very good
Feb 8, 2023
Great location small room great restaurant for dinner and breakfast staff was nice and informative
Pam
Pam, 4-night trip
10/10 Exceptional
Feb 21, 2024
Very special boutique style hotel great location in the heart of the action!
Blake
Blake, 2-night trip
10/10 Exceptional
Jun 15, 2024
Beautiful, center of town, amazing!
James
James, 2-night trip
10/10 Exceptional
Dec 3, 2022
Excellent hotel, room was incredible, and hotel restaurant was amazing, its a Michelin star restaurant, really enjoyed staying in this property
Oswaldo
10/10 Exceptional
Nov 19, 2024
Beautiful unique design aesthetics, view of the Matterhorn from the balcony was a big plus. Friendly staff, generous breakfast. Great place. Exceeded expectations.
Ryan
Ryan, 3-night trip
10/10 Exceptional
Dec 24, 2024
We had an incredible stay at Backstage hotel. The staff were always so welcoming and ready to help. The room and available amenities absolutely exceeded our expectations. It is a beautiful place with unique architecture. Perfect location. I would recommend to everyone and stay again!
Kate
Kate, 2-night trip
10/10 Exceptional
Dec 8, 2023
It was great and staff was great
Verified traveler
4-night trip
10/10 Exceptional
Mar 14, 2023
We loved this place!! Its cozy and in the center of everything
rafael
rafael, 2-night trip
8/10 Very good
Sep 24, 2024
Decent hotel. Renovated in 2012 so starting to feel a little bit tired around the edges. Great location
Oliver
Oliver, 3-night trip
10/10 Exceptional
May 12, 2023
The property is laid back, beautiful and the staff are very welcoming! The spa facilities and the atmosphere is exactly what I was hoping for. Wonderful stay, I highly recommend and will be back!
LAURA
LAURA, 1-night trip
10/10 Exceptional
Aug 9, 2024
Excellent hitel
Brian W
Brian W, 1-night trip
10/10 Exceptional
Jul 13, 2024
Great stay in zermatt
Highly recommend. Great location. Great food md service.
My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Zachariah
Zachariah, 2-night trip
10/10 Exceptional
Apr 23, 2025
Where do I start. We had booked for two nights but got hit with an incredible, once in a century, snowstorm. This led to nearly 2 days of no electricity and three days of no trains leading to us needing to stay four nights instead.
I can’t praise the management and staff enough for the care, service and hospitality they showered on us. What could have been a nightmare turned in to an unforgettable experience and we can’t thank them enough.
John
John, 2-night trip
10/10 Exceptional
Mar 7, 2023
Gorgeous property in a perfect location. Unbeatable Matterhorn views. Can't wait to go back!
Kamla
Kamla, 4-night trip
10/10 Exceptional
Jul 21, 2023
The property was unique and outstanding. Service was great and was the location.
Paul
Paul, 2-night trip
10/10 Exceptional
Jul 4, 2024
Excellent
Ramiro
Ramiro, 1-night trip
10/10 Exceptional
Sep 26, 2023
Just amazing , go check i promise you will not regret