fashion studio close to shopping area.comfortable and clean.but house keeping clean every 2 days and changing bed every 4 days!community has kids room but no sitter. some entertaments facility in lobby .nice life there .but whole laguna area is so so. only some lakes which r not beautiful . this area include many hotels so shopping and eating price is high .quality is so so. there r many better beaches in phuket. and there is a banyatree member club,they try to sale u banya tree group property and ask many private questions which is extremly annoying. i wont come to this area anymore.
The rooms are pretty nice with a modern vibe, it's also nice that we have our own private kitchen and living room area. However,The hotel was pretty far away from downtown Phuket. We were hoping there would be some place nearby that's worth walking around, but to our disappointment there isn't really anything besides from a couple stores. The hotel doesn't really offer much shuttle service except for one that heads to the Laguna entrance. The shuttle bus does not stop at the hotel on the way back either.
Laguna area is quiet and beautiful. Cassia has a private beach and can be reached by ferry for 2 mins but the service time starts from 10:30am. I hope it can be earlier. The WiFi is very slow too. Pls improve.
Hotel is very new and located in a quiet location,the room is big and clean. However, the facilities should be improved. There's nothing to do in the hotel if there's a heavy rain, thus we stay in the room for half day. Also, the kitchen is well-equipped but no oil or seasonings for cooking, you need to get it outside.
very good to family coming, with swimming pool, with water taxi to beach, plenty of food at mornong buffet, but sometimes drive out to shopping mall with serious traffic congestion.
ku
ku (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 3 日
Michael
Michael (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 2 日
The hotel feels partly like a youth hostel and more like a 3 Star hotel. They want to be cool. The staff don´t treat you with respect.
We had to change our room and were asked to leave at noon. The new room was supposed to be ready at 3pm. This was the commitment from the reception. Meaning for us 3 hours without any room. At 3pm, the room was not ready due to high season. The reception should have known 3 hours before that it was high season. The reception staff did not see it was their failure and were very disrespectful. We asked to talk with to the hotel director. He was out of office. They were supposed to get back to us. They never did.
Breakfast feels like a very loud and hectic school canteen. You have to get you cutlery & plates yourself. The staff is supposed to clean the tables. But they mostly just look around and do nothing. They don´t seem to have any training and speak almost no English.
In Cassia too, the wardrobe in the room is far too small. We had to keep our clothes in our luggage.
The gym is very small (for 3 persons max). No towels.
On the positive side, the view on the laguna and the sea is very nice.
Chrystelle
Chrystelle (9 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 30 日
I guess it’s good for a family on a sort of budget. It was fine, not great.
Garry
Garry (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 30 日
Clean, got a lot of accessible routes to nearby beaches/attractions. I loved the room plans, things like bedroom apartments/lofts. Overall a lovely place.
Saurav
Saurav (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 28 日
Good. Could be great
Rooms bright but well equipped and modern.
Communal areas very noisy, echo a lot and piped music quite loud constantly.
No real hotel bar as such which means no areas in the evening to congregate for nay atmosphere.
Breakfast decent if somewhat random at times.. one morning had Irish pork stew on.. breakfast can be chaotic and very busy
Check in great.. check out took an age.