First time stay at this hotel. Really lovely place to stay
Susan
1 晚行程
10/10
Very handy for concerts at the Glasshouse
Friendly, helpful staff.
Jean
1 晚行程
10/10
M
1 晚行程
2/10
Deplorable, had to park away from hotel as did elderly people, roughly a third of a mile uphill, staffs hands are tied so not their fault but is management who are at fault.
App was hopeless at parking machine, wouldn’t take card so had to drive to find a cashing machine for change then but something I didn’t want just to have change.
Management obviously had their heads up their arses as its appalling service. If you have 60 rooms have 60 spaces then put another 10% on just in case.
An absolute joke
Kelvin
1 晚商務旅程
10/10
kulvinder
1 晚行程
10/10
Tim
1 晚行程
6/10
Rooms could do with some paint an possible replacing some parts.
The bed had rips in the head board and bathroom walls were needing a clean.
Rick
2 晚友伴旅程
2/10
Jade
2 晚行程
8/10
We arrived at around 4pm only to be told rooms wasnt ready ,we had 2 double rooms 1 double bed and a single room,room was clean and had a view over the tyne,bed comfy.Male member of staff at breakfast was really nice engaging with customers.
TRACY
1 晚友伴旅程
8/10
James
1 晚商務旅程
10/10
Steven
2 晚行程
2/10
Kevin
1 晚行程
10/10
Good stay overall. No major faults or complaints. Staff were friendly on arrival, room was clean, beds comfy. Only fault was my Mum broke her toe as they hadn’t put the bed fully together and she hadn’t noticed until she tripped on it and her toe is now broke lol. But apart from that the stay was good.
Courtney
3 晚家庭旅程
4/10
Pawel
1 晚行程
8/10
Martyn
2 晚行程
6/10
Customer services at the front check-in dress wasn’t great. Staff seemed tense and weren’t friendly.
Breakfast is described as FREE on the booking form but when we went to get breakfast, we found out it was not FREE. We were told to pay £16 each. They need to change the breakfast wording and say that it is NOT FREE. Breakfast is paid £16pp.
Hotel is clean, good location, quite decent but without parking facilities.