location was great,
apartment very old, but clean
beds were ok,
kitchen didn't use
address on the expedia website is incorrect
Tatyana
Tatyana (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2021 年 8 月 1 日
Terrible experience
On the day we were supposed to check in we get a notification from hotels.com asking if we changed our plans. We then called the property to find out they had cancelled our booking, claiming that they could not charge the credit card and couldn't contact us, despite us hours earlier sending them a message via hotels.com asking for check in information. They said that they had another property available (at Primorskaya 15/17) but we might not like it as it is in the basement of a building. We had to take it as we were half way from Kyiv to Odessa and were arriving at 9 pm. The apartment itself would be ok if it wasn't for the distinct damp smell. It was so damp and humid there that towels they provided weren't dry and even plates were wet. There were no knifes. The bedsheets weren't clean, there were hairs on'em and we had to make the bed ourselves as the duvets were not in the covers. I would never book with these people again