Is there a pool at Sutera Sanctuary Lodges at Poring Hot Springs?

Yes, there's an outdoor pool and a children's pool.

Is parking offered on site at Sutera Sanctuary Lodges at Poring Hot Springs?

Sorry, there's no onsite parking at Sutera Sanctuary Lodges at Poring Hot Springs.

What are the check-in and check-out times at Sutera Sanctuary Lodges at Poring Hot Springs?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at Sutera Sanctuary Lodges at Poring Hot Springs and nearby?

Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes hot springs. Enjoy a swim in the outdoor pool or use the guesthouse's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Sutera Sanctuary Lodges at Poring Hot Springs?

Yes, there's an onsite restaurant, Rainforest Restaurant.

Sutera Sanctuary Lodges at Poring Hot Springs, Ranau: Hotel Reviews, Rooms & Prices

8/10 Very good

Mar 21, 2025

Not Hot Springs - COLD Springs

Very nice place. Close to view and waterfall. Nice rooms. Very nice restaurant exelent breakfast. The 'Hot Springs' are not wathwe expected. Very coldbut refreshing. Only a part of the area has acces included your stay, witch is okay.

Helle Sylvest, 1-night trip

8/10 Very good

Sep 7, 2025

accueil moyen

M, 1-night trip

8/10 Very good

Jan 8, 2025

静かな環境で温泉もすぐ近くにあり便利でした。部屋に蚊や小さな虫がたくさん入っていましたが、山の中なので、ある程度はやむを得ないと思います。

Hirohiko, 1-night trip

10/10 Exceptional

May 26, 2024

simply awesome

comfortable and beautiful room. very close to stream and nature. excellent breakfast !

Noranah, 1-night trip

10/10 Exceptional

Feb 15, 2020

자연속의 휴식

실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다

hyejung, 2-night trip

10/10 Exceptional

Feb 1, 2020

Cosy and spacious chalet

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices

Man Hei, 1-night trip

6/10 Good

Jan 31, 2020

Nice accommodation; restaurant disappointing.

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.

Francis J, 3-night trip

4/10 Fair

Dec 22, 2019

Room not fullfill as per request

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.

1-night trip

8/10 Very good

Dec 22, 2019

Wifi didn’t work. You could only send some whatsapp messages but you couldn’t open any websites.

Laura, 2-night trip

10/10 Exceptional

Oct 25, 2019

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular

1-night trip

10/10 Exceptional

Oct 13, 2019

非常好，非常難忘！

很令人喜歡的酒店，員工非常友好，update 了房間(河流小屋), 令我不用搬來搬去，因同一個apps book 吾到同一型號，評價說早餐不是那麼好，太多昆虫，效外怎會無？但可接受，味道亦不差，有6款選擇！15馬幣温泉，3馬幣泳池，總括去蘭腦再去會遊閒幾天！

KAM YEE, 1-night trip

6/10 Good

Jun 19, 2019

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve

2-night trip

10/10 Exceptional

Jun 13, 2019

The room is nice and near the hot spring

1-night trip

10/10 Exceptional

May 14, 2019

Good choice for Poring Hot Springs

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.

Ievgen, 1-night trip

10/10 Exceptional

Feb 13, 2019

Fantastic n clean hotspring

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.

Poh Choo, 1-night trip

10/10 Exceptional

Dec 30, 2018

Excellent for family

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!

Saleh, 2-night trip

10/10 Exceptional

Dec 14, 2018

Luxurious stay, feel like stay at home

I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.

Mohd Hirman, 2-night trip

10/10 Exceptional

Nov 22, 2018

We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.

Sue.L, 1-night trip

10/10 Exceptional

Oct 10, 2018

stay

excellent. thanks

1-night trip

10/10 Exceptional

Aug 3, 2018

Vraiment tres bon rapport qualite-prix.

Très bon accueil dans cet hôtel. Les petits chalets sont vraiment très propres et en très bon état. Nous avions réservé deux chalets pour deux couples de la même famille, nous avons eu des chalets mitoyens, c'était vraiment super. seul deux petits points sont a améliorer, il manque un petit frigo et une connexion internet dans les chambres.

Christian, 1-night trip

10/10 Exceptional

Aug 1, 2018

Prima

Appartement was heel mooi en ligging hotel ook.de baden vielen wel wat tegen. Service prima en eten ook.

Brenda, 1-night trip

10/10 Exceptional

Jan 13, 2018

Amazing stay!

Highly highly recommend. Excellent location - close to two waterfalls and an amazing 3.4km trail to a huge waterfall. Beware leeches on the trail! Other than that it was breathtaking. The hot springs are literally right next to the rooms. There are many local eateries just right outside the property which makes things easy. Sabah tea plantation is less than half an hour away as well. We stayed at the palm Villa and it is truly beautiful. It is situated atop a hill right by the jungle. The rooms are beautifully designed. You get three bedrooms with queen/King beds, 3 showers and one extra non shower bathroom. The kitchen is basic. Don't expect enough utensils and associated items for cooking. Rooms are very clean, atmosphere of the place is tranquil and serene. Do not expect wifi here! Only wifi available is in the main concierge. Staff are friendly throughout our stay and very accommodating. The in house restaurant is basic, serves regular Western and asian style breakfast and dinner. Highly recommend the palm Villa for bigger families. Wonderful holiday and time spent here.

lynn, 1-night trip

10/10 Exceptional

Oct 10, 2017

Wonderful experience

Amazing! Wonderful place and people!

See Kiang, 1-night trip

10/10 Exceptional

Sep 12, 2016

Relaxing stay

Stayed in Jungle Lodge which was luxurious. Everything was great and staff was helpful. Restaurant food was good. The big negative was the lack of wifi connection needed for travel arrangements. It is also not was to get to transport-wise, but worth the effort of doing so.

10/10 Exceptional

Sep 3, 2016

멀리찿아간 폴링온천앞 조용한 숙소

당일 핸드폰 어플로 예약하고 2시간 넘게 달려간 폴링온천 앞숙소 예약상황이 카운터에 미 통보되었단다 와이파이가 안돼 에약상황을 핸드폰으로 못 보여주고 느린 카운터 인터넷으로 겨우 확인되어 방으로 갔는데 에상보다 넓은 방 넓은 목욕탕 ! 관찮은 곳에서 묵었다고 생각이든다 조식포함인데 아침은 온천부근 레스토랑 가격에 관계없이 1개음식을 주문하면 된다 키나발루 슾속에 어울리는 숙소다

Sutera Sanctuary Lodges at Poring Hot Springs

Choose dates to view prices

Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

Check availability for these dates

View all photos for River Lodge

River Lodge

Highlights

View all photos for Jungle Lodge

Jungle Lodge

Highlights

View all photos for Palm Villa

Palm Villa

Highlights

View all photos for Kelicap Twin Share

Kelicap Twin Share

Highlights

View all photos for Serindit Hostel with 1 Bunk Bed

Serindit Hostel with 1 Bunk Bed

Highlights

View all photos for Serindit Hostel with 2 Bunk Beds

Serindit Hostel with 2 Bunk Beds

Highlights

View all photos for Palm Villa

Palm Villa

View all photos for River Lodge

River Lodge

View all photos for Serindit Hostel Room with Two Bunk Beds

Serindit Hostel Room with Two Bunk Beds

View all photos for Serindit Hostel Room with One Bunk Bed

Serindit Hostel Room with One Bunk Bed

View all photos for Seraya Suite

Seraya Suite

Highlights

View all photos for Seraya Suite

Seraya Suite

View all photos for Kelicap Twin Share

Kelicap Twin Share

View all photos for Jungle Lodge

Jungle Lodge

Similar properties

Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Parking

Other information

Property amenities

Food and drink

Traveling with children

What to do

Services

Facilities

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy

Freshen up

More

Special features

Spa

Dining

Fees & policies

Pool, spa, & gym (if applicable)