We have stayed here many times, but this will be our last time. The front desk help is terrible. One person at the desk to take care of the entire hotel. Call down to ask a question and sit on hold for 30 mins. The air quality was awful, our ac was set to 65 the entire time and the heat kept kicking on. Bed was uncomfortable, and the place seems to be falling apart a bit. Its just not what it used to be.
I called for a late checkout so I could go to a work meeting and the the girl told me 2pm. So I called back the next day to confirm this and they told me there were no late checkouts.
When we checked in she gave us the key to our room, got up to the room and realized it was not the room I paid for (upgraded room) when we called back down to tell her, she said "OH ok, I guess we can upgrade you" - Thank you, because I already paid for the upgrade!
All in all, just not a great experience after staying here for so many years.