The front desk only half of them were helpful. The other half knew nothing about the restaurants and making reservations. The concierge’s were there to sell you a tour and membership and not much help otherwise. The service was great at most of the restaurants. The rooms were very clean and comfortable. The hotel over all was very clean. We had a nice stay.
Maria
7 晚行程
8/10
Bom hotel, porém mais distante e as comidas e bebidas não são boas
Andrea
3 晚行程
10/10
Todo excelente. Buen servicio, la habitación súper cómoda y bonita.
María Guadalupe
4 晚行程
10/10
En general, una excelente estancia. Todo el staff fue super amable y servicial. Mención especial a Herlinda de las pizzas, excelente pizzaiola y muy carismática. Esperamos volver pronto con familia y amigos.
Ricardo
4 晚行程
10/10
Farah
9 晚行程
6/10
Joanna
3 晚家庭旅程
10/10
It’s our fourth time to stay there. We love this place
Timur
10/10
My friends and I were there for 5 days. We had a great time there. The hotel is gorgeous and the staff were very nice. We felt welcomed despite the WiFi service. We were not able to get the network inside our rooms.
Premika
5 晚友伴旅程
6/10
Alexander
5 晚行程
4/10
MEOK
6 晚行程
10/10
No logré disfrutar de todas las instalaciones por falta de tiempo, pero los servicios que utilicé fueron satisfactorios.
oscar
1 晚家庭旅程
10/10
Nice beach. Quiet
Snjezana Ana
5 晚行程
6/10
Property nice
Candy Faye
7 晚浪漫旅程
8/10
The resort was a short drive from Cancun airport. The staff were all very helpful. Property was clean and well kept. It is joined with its sister resort, Royal Solaris, so we had the use of their facilities as well. We preferred to stay on the GR side though as it is a smaller and quieter resort. We had great meals at the A la Cartes and the breakfast buffet in the Solaris Cafe was excellent. This resort is at the beginning of the hotel strip so you would need to take the bus to get to the shops.
Just a few cons for us:
- Although the beach was nice and there were lots of chairs, we weren’t able to swim much as red flags were posted all week. We had a couple of days where one small section had a yellow flag. Hopefully it was just a fluke of the weather that week.
- Our room was on the 4th floor. We had to climb many stairs to get to it. There were a lot of stairs all over the resort to get to different places.
- The air conditioner was quite loud. Our room had a bit of a smell to it.
- The resort was a bit outdated. We would have liked to have a balcony off our room.
- The lobby bar was small so not really anywhere to go for a drink in the evening. No beach bar either. So had many stairs to climb to go for water, etc.
matthew
7 晚浪漫旅程
10/10
I’m from NYC and I’ve been here three times now, I just love the design, the food, and EVERYTHING they offer. it’s the best hotel for me so far, and I’ll always stay here whenever I go to Cancun.
Almicia
4 晚家庭旅程
10/10
Extremely helpful, friendly staff. Grounds were clean and beautiful. Room was clean and spacious. Food was good and plenty of options.
Nancy
4 晚友伴旅程
10/10
It is a great place and we have been going here for years. We enjoy every area and now it has been refreshed, it has been great. The captain Darwin is so helpful and kind. Riky at Marco Polo is the best. Samanta was so helpful at check in. This place is our favorite but maybe they could the menu once a week or so!
KARIN
10/10
Romina
2 晚行程
10/10
Kim
8 晚行程
8/10
I have stayed at this property a few times before, and it has never disappointed. The staff is great and it is very family and kid friendly. The food is good, nothing to rave for, however
I do have to let
You know the drinks at pool, seriously need to improve. We asked for drinks and most of them tasted like mescal, I know a piña colada , banana daiquiri or Bloody Mary do not contain mescal, mind you I didn’t ask if that’s what was added but that’s what they tasted like. I didn’t ask for anything else after that so wasn’t sure if it was just the pool’s bar to be honest .
PAULA
6 晚家庭旅程
10/10
todo muy bien
RUBEN RUIZ
3 晚行程
10/10
Absolutely love this resort! Food and drinks are great. Wish they didn’t allow people to leave towels on chairs all day. Need more chairs or someone making sure people actually use their saved chairs. Over all great resort.