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Hotel Casa Los Puntales

3.5 star property
Hotel with restaurant, near Bocagrande Beach

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Photo gallery for Hotel Casa Los Puntales

Exterior
Terrace/patio
Interior
Lobby
Select Comfort beds, in-room safe, blackout curtains, iron/ironing board
Near the historic Walls of Cartagena and Clock Tower, Hotel Casa Los Puntales offers a tranquil retreat with continental breakfast, a golf course, and rooftop terrace. Unwind in the spa tub or stroll through the garden; enjoy evening gatherings at the daily manager's reception.

Reviews

7.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Pool
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Rooftop terrace
  • WiFi in the lobby
  • Hot tub
  • Room service
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle
  • Casino shuttle

Feel at home (6)

  • Children stay free
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Select Comfort beds, in-room safe, blackout curtains, iron/ironing board

Double Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Select Comfort bed
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use, 1 Double Bed

Select Comfort beds, in-room safe, blackout curtains, iron/ironing board

Standard Double Room Single Use, 1 Double Bed

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Select Comfort bed
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite

Select Comfort beds, in-room safe, blackout curtains, iron/ironing board

Junior Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Select Comfort bed
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Select Comfort beds, in-room safe, blackout curtains, iron/ironing board

Triple Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Ceiling fan
Select Comfort bed
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

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About the area

Map
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar, 78596

What's nearby

  • Las Bovedas - 5 min walk - 0.5 km
  • Clock Tower - 6 min walk - 0.5 km
  • Walls of Cartagena - 6 min walk - 0.6 km
  • Cartagena de Indias Convention Center - 12 min walk - 1.0 km
  • San Felipe de Barajas Castle - 18 min walk - 1.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 9 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Amasa - ‬1 min walk
  • ‪Restaurante Carmen Cartagena - ‬1 min walk
  • ‪Restaurante Mistura - ‬2 min walk
  • ‪Restaurante La Mulata - ‬1 min walk
  • ‪Tap Ten - ‬1 min walk

About this property

Hotel Casa Los Puntales

Hotel Casa Los Puntales is just 4.2 mi (6.7 km) from the airport and offers a shuttle (available 24 hours). Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include a rooftop terrace, a bar/lounge and a hot tub.

Languages

English, Portuguese, Spanish
VISIBILITY

At a glance

Hotel size

    • 6 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 1 PM
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • WiFi in public areas*
    • Free WiFi in rooms

Parking

    • No on-site parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Cruise terminal shuttle*

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
    • Casino shuttle*

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Tennis
  • Beach nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1808
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Hot tub

Accessibility

  • Handrails in stairwells
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Selected Comfort mattress
  • Bed sheets provided

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Local maps
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • WiFi is available in public areas for an extra charge
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (return. Maximum occupancy 3)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Local area shuttle, casino shuttle and shopping centre shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 26.0 per night
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales
Casa Los Puntales Cartagena
Casa Los Puntales
Casa Los Puntales
Jadi Hotel Los Puntales
Hotel Casa Los Puntales Hotel
Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales Hotel Cartagena

Frequently asked questions

Does Hotel Casa Los Puntales offer free cancellation for a full refund?

Yes, Hotel Casa Los Puntales does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Casa Los Puntales?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Casa Los Puntales?

Sorry, there's no on-site parking at Hotel Casa Los Puntales.

Is an airport shuttle service offered by Hotel Casa Los Puntales?

Yes, an airport shuttle is available. The charge is USD 30 per vehicle return.

What are the check-in and check-out times at Hotel Casa Los Puntales?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is 1 PM. Contactless check-out is available.

Is there an on-site casino at Hotel Casa Los Puntales?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.

What is there to do at Hotel Casa Los Puntales and nearby?

Practise your swing on the tennis courts. Relax in the hot tub after a day on the slopes or enjoy the use of a garden.

Are there restaurants at or near Hotel Casa Los Puntales?

Yes, there's an on-site restaurant.

What's the area around Hotel Casa Los Puntales like?

Hotel Casa Los Puntales is in Cartagena Walled City, a short 9-minute drive from Cartagena (CTG-Rafael Núñez Intl.) and 6 minutes' walk from Clock Tower.

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Hotel Casa Los Puntales Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Poor

1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Gustav, 1-night trip

2/10 Poor

El Gerente es la persona más incompetente y grosera con la que he tratado. Pésimo trato al huésped. Cero conocimiento del ramo hotelero y de servicio al cliente. No reserven aquí, una experiencia lamentable.
Paola, 1-night trip

6/10 Good

Se fosse avaliar só os funcionários, seria nota 10
Os funcionários são muito prestativos e educados. O café da manhã é simples, mas muito gostoso. Atendimento nota 10. Mas as condições do hotel são um pouco precárias, a escada de acesso aos quartos é irregular. E tem mais escada pra chegar no café da manhã. O banheiro do quarto é muito pequeno. Mas a localização é otima
Maria Alice, 2-night trip

8/10 Very good

Great hotel for a night!
Lina, 2-night trip

10/10 Exceptional

Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Jean, 3-night trip

4/10 Fair

LUKE, 3-night trip

2/10 Poor

To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Harry, 1-night trip

10/10 Exceptional

Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Jean, 18-night trip

8/10 Very good

Engaño
La experiencia con el hotel buena, con la página mala porque ofertaron una tarifa que no era real, pague casi 20 mil pesos de más por noche. Quien me reembolsa ese dinero?? Eso se llama publicidad engañosa.
Mónica, 11-night trip

6/10 Good

The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Ezequiel, 5-night trip

8/10 Very good

Hotel Puntales in Old City
This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Franklin, 4-night trip

10/10 Exceptional

Location, wonderful staff, rooms, charm, rooftop terrace.
2-night trip

4/10 Fair

Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
15-night trip

6/10 Good

Martha, 4-night trip

10/10 Exceptional

Dias coloridos!
Hotel bem localizado dentro da cidade amuralhada, equipe sempre pronta a dar informações , café da manhã com frutas, ovos mexidos e pão, manteiga e geleia. Ótimo custo beneficio. Os quartos ficam no andar de cima tendo que subir escadas e ainda há mais um lance de escadas para o café da manhã que é servido no terraço.O que para mim não representou problema, mas para pessoas com dificuldade de mobilidade a informação pode ser relevante.
Wanda, 1-night trip

8/10 Very good

Friendly place in great location
The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Daniel, 2-night trip

8/10 Very good

Karen, 2-night trip

10/10 Exceptional

3-night trip

10/10 Exceptional

Recomendo
Localização fantástica! Café da manhã continental preparado na hora e delicioso. Recomendo!
6-night trip

8/10 Very good

1-night trip

10/10 Exceptional

It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
2-night trip

10/10 Exceptional

Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stu, 4-night trip

2/10 Poor

I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
3-night trip

6/10 Good

Razoável
O hotel fica bem localizado e tem funcionários muito prestativos, também é limpo(apesar de estarem em obras na recepção)! Mas tem muitos pontos negativos como: -escadas e muitos ressaltos no piso, para ir ao café da manhã, no terraço, sobe uma escada em caracol.Entre quarto e banheiro também tem degrau. - O wi-fi tem sinal fraco em muitos momentos. - O quarto de frente é muito barulhento até madrugada, por ter uma casa noturna ao redor. - Café da manhã servido na mesa com: suco/ café, leite, chá ou achocolatado, fruta(mamão, banana e melancia no pratinho)e pode optar por omelete ou sanduíche de queijo e presunto ou torradas. - Alguns objetos que estavam na cestinha do banheiro, aparentemente cortesia, na verdade não o eram e estavam na listagem do frigobar (escova dentes, pasta dente, lenço descartável)O que era cortesia apenas sabonete e shampoo(2 em 1).
ROSANA CRISTINA, 3-night trip

10/10 Exceptional

Maykol I, 3-night trip