Beware families or anyone with 4 people. We booked one night and knew our kids would need to sleep on the pull out sofa bed. No problem, we’ve done that before. The problem was when I went to pull out the bed it was filthy.
The bed was covered in crumbs, popcorn and hair… yes, including what looked like a pubic hair. I contacted the front desk and they said sorry and I could come downstairs (actually across the enormous resort) and grab some new sheets. Couldn’t someone come up and just fix it I asked?
“No, there isn’t anyone from housekeeping on staff right now. And honestly, they wouldn’t come up unless we were staying the full week.” The bare minimum you expect of a place is a clean bed and they couldn’t even provide that.
Also, I think think someone pooped in the pool earlier. I was told the pool was going to be closed “one hour” due to an “incident.” Of course hours later and I think the next morning was still closed leaving my kids crushed and me sleeping on the pubes sofa bed