真實評價
2/10 欠佳
Claire
2026 年 7 月 6 日
AVOID AVOID AVOID
After having this booked for months I spent over 90 minutes speaking to hotels.com the night before check in as we had not received any instructions. I was re-assured we would get them by 1pm the next days. 1pm came and you guessed it. Host not answering calls or emails, hotels.com very unhelpful and travel nest, the company who manage the bookings even more useless. They left us stranded in Sheffield with nowhere to stay. It took hours to sort out and completely ruined my birthday trip as we missed both lunch reservations and dinner reservations with nowhere to stay. Eventually (and desperately) went to the apartment and there was someone else in there. DO NOT BOOK! Absolutely appalling.