6/10 不錯
2025 年 8 月 26 日
Good price but underwhelming stay
Minus one staff member who seemed genuinely warm, the others I interacted with did not seem pleased to be working.
I booked a king size bed only to discover my room had two queen beds instead. The front desk did not prepare me for this upon check-in.
The front desk was kind enough to accommodate a half-hour later check-out.
The building was a little drab and not as modernized as some other downtown hotels in Des Moines. My room was spacious and comfortable, however, the bathroom lacked cleanliness which included a long dark hair I found on the back of the toilet.
The breakfast had some nice offerings but the quality of food was average. There was very limited seating and most spots were taken, forcing people to awkwardly stand around and wait for a table.
The elevators were extremely slow to arrive after pressing the button.
As I was leaving the hotel, I heard another guest speaking to a staff member stating that his family wanted their money back and they “had already called the police.”
Overall, an underwhelming stay and my least favorite hotel that I’ve experienced in downtown Des Moines.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
