Overall very nice accommodation and the shuttle driver was very nice. However, whoever actually manages the property really needs to do better with communication. The day of my arrival I was still trying to figure out how to actually get to and check into the property since no instructions were provided. I had to try to contact them multiple times and also had to reach out to hotels.com multiple times. I’ve been to Japan to snowboard before, I don’t need my hand held. However, traveling internationally is stressful enough and I want to know when I arrive at my destination that I’ll be able to get into the accommodation that I paid for and relax. Not walk around with a bunch of luggage/gear, hoping that I can get in at some point. In the end, I was able to access the accommodation without issue but again, communication is not that hard. All I needed was a message explaining the procedure and how to access the accommodation and I didn’t get that info until just before arriving.
