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Phoenix

3.0 star property
Mountain hotel with bar/lounge, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Phoenix

1 bedroom, down duvets, in-room safe, desk
Property video
Mountain view
Front of property
Free daily buffet breakfast
Nestled close to Zermatt-Matterhorn Ski Paradise, Phoenix offers a tranquil retreat with a warm fireplace in the lobby and a delicious breakfast buffet. Unwind at the bar, get active in the gym or explore helicopter tours nearby. With free WiFi and helpful staff previous guests have raved about this hotel.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Connecting rooms available
  • Ski facilities
  • Gym
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Ski storage
  • Fitness centre
  • Bar/lounge
  • Train station pick-up service
  • Train station drop-off service
  • Reception fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains

Room options

View all photos for Standard Double Room, 2 Single Beds

1 bedroom, down duvets, in-room safe, desk

Standard Double Room, 2 Single Beds

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Separate bedroom
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds

1 bedroom, down duvets, in-room safe, desk

Deluxe Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Separate bedroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Single Beds

1 bedroom, down duvets, in-room safe, desk

Superior Double Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

1 bedroom, down duvets, in-room safe, desk

Standard Double Room (Matterhorn View from Balcony)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Separate bedroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

1 bedroom, down duvets, in-room safe, desk

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

10.0 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
Separate bedroom
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room

1 bedroom, down duvets, in-room safe, desk

Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Sofa bed - double
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hotel Chesa Valese

  • Free breakfast
  • Spa
  • Free WiFi
  • Connecting rooms available
9.8 out of 10, Exceptional, 167 reviews
The price is HK$1,618
HK$1,758 total
includes taxes & fees
23 Nov - 24 Nov
Hotel Chesa Valese
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About the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 6 min walk - 0.6 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Golden India - ‬7 min walk
  • ‪Schweizerhof Kitchen - ‬8 min walk
  • ‪Parkhotel Beau Site - ‬9 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Madre Nostra - ‬6 min walk

About this property

Phoenix

Phoenix offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can visit the fitness centre for a workout or unwind with a drink at the bar/lounge. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 27 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8 AM - 9:00 PM
    • Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Train station shuttle from 8:30 AM to 5:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Ropes course
  • Helicopter/aeroplane tours
  • Bike tour information
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing lessons nearby
  • Zip-lining nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • Bike parking
  • Double-glazed windows
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting on-site.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Does Phoenix offer free cancellation for a full refund?

Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Phoenix?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.

Is parking offered on site at Phoenix?

Sorry, there's no on-site parking at Phoenix.

What are the check-in and check-out times at Phoenix?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is 10:30 AM. Express check-out and contactless check-out are available.

What is there to do at Phoenix and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and fishing. Additional recreation on-site includes helicopter/aeroplane tours. Phoenix also has a fitness centre.

What's the area around Phoenix like?

Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular.

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