I have no idea why there is no shower curtain in the bathroom so the bathroom is wet all the time after shower.
Beds are very comfortable, staff are very nice.
Siu Cheong
Siu Cheong (2 晚浪漫旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年5月8日
地點佳,職員態度有待改善
酒店地點很好,房間清潔,床鋪舒適。但接待處職員態度差,挑選雙床房卻提供了大床房,安排有點混亂,多番要求換房卻只冷淡對待,最後接觸到 Ms Juanita 才能得到成功,她更主動用訊息與我溝通,態度誠懇有禮,值得一讚!
Selina
Selina (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
Hilton on the docks
Very long check in time. Even after being asked what time I would arrive. Room tidy and clean. No modern features like USB ports in room. Executive room and lounge. Sad People allowed to walk out of lounge with bags full of free snacks/drinks. Location great. 2nd visit here. Some obvious letdowns.
Nicholas
Nicholas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
laurence
laurence (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
A great option for Liverpool city centre.
Lovely hotel in a great location. Jamie and his colleague at reception were excellent, both friendly and professional, as were the bar staff.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Mr L
Mr L (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月4日
What a mess
Got to check in and Hilton had not received our reservation. Very embarrassing with a large queue waiting. Took over an hour to sort out. Hilton staff were amazing. Getting help from Hotels.com is almost impossible.
Gareth
Gareth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Don’t believe all the bad reviews
Room 501
Booked this hotel as a surprise for my husband for his birthday.
We have previously stayed here & had no previous concerns however the recent reviews had me dubious of what to expect.
From check-in to check-out we couldn't say a bad word. Upon check-in we had been upgraded with breakfast and executive lounge added at no extra fee. I did not manage to get the guys name who checked us in & out but your customer service is outstanding.
When entering our room we were surprised with a card & drink vouchers for my husbands birthday.
The room was clean & tidy however some areas could do with being refreshed nevertheless clean.
Executive lounge isn't nothing to rave about, but clean tidy and good selection of cold drinks and coffee/tea station lovely & warm.
The breakfast was nice hot & fresh good selection including GF!
All in all good day would definitely return - thankyou!
Zoe
Zoe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Thomas
Thomas (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Super comfy room
Comfiest bed ever
Bespoke
Bespoke (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月27日
They canceled my reservation without notice
I arrived at the hotel and they told me that my reservation had been canceled by shipping!
Adrian
Adrian (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Great location, staff and service a high standard looking forward to returning in 2025
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Refurbishment needed
Executive room was tired had multiple marks in the walls, the lamp shade was filthy, in need of an upgrade and not worth the money. This is meant to be the premier hotel in liverpool ? Was mived rooms second rokm was better but still tired. Lounge was nice all be it small amd on the ground floor in comparison to manchester deansgate though notnin the same league.
SCOTT
SCOTT (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
ewan
ewan (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月12日
Second time at this hotel felt the room was in need of an uplift.
Location in Liverpool excellent but might try elsewhere next time??
PAUL
PAUL (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月4日
Great experience
Great experience with very serviceminded staff. Rooms was in line with expectations for a Hilton hotel.
Thomas
Thomas (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Brilliant, stunning Liverpool.
Liverpool fantastic, hotel in an excellent location.
Paul
Paul (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月26日
Nice, but need to know about the car park
Was disappointed that I didn't get a discount for the car park. Apparently you have to let the hotel know in advance for the discount, so I had to pay full price (£36) fro just over 24 hours.
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
You’ll not regret your stay here.
Best hotel we’ve stayed in a long time. Clean, friendly, nice and amazing location
Gareth
Gareth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
I’ll be back….
Great hotel and great service. Breakfast staff were excellent. One guy in reception needs to work on his smile ☹️
PAUL
PAUL (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
Old before its time
The hotel check-in process was great. However, the rooms are dated, the showerhead was inadequate, and the air conditioning was not functioning properly.