I got horrible service especially for it being all inclusive the first 2 ninght were ok last 3 were bad ny jacuzzi had black stuff coming out of it the water wasn't working the toliet was coming up from the ground
Lesha
Lesha (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 15 日
Lesha
Lesha (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 12 日
Walter
Walter (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 10 日
It was amazing. The people that worked at the resort was absolutely amazing!! Alex who worked at the infinity pool was top notch!! We will be back!
Henri
Henri (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 7 日
A must stay hotel in Cancun
My stay was amazing. The staff were all helpful and friendly. The hotel is well kept and the grounds are excellent maintained. The food was great and there were many activities on the hotel grounds to keep my family entertained. Room service was excellent. This is my future hotel when I got back to Cancun. I had a wonderful time at the hotel. I highly recommend. The poll activities and pool staff were all great. I’m glad the I chose dreams Riviriiera hotel.
Henry
Henry (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 7 日
A estrutura e limpeza do Resort são excelentes, o quesito que deixa muito a desejar é a alimentação, realmente não conseguimos realizar nenhuma refeição que merecesse elogio.
Leonardo
Leonardo (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 7 日
Kevin
Kevin (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 31 日
Wonderful place to stay the staff is super friendly clean and next to the beach
Lombardo
Lombardo (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 27 日
Excellent Choice on Riviera Maya
Excellent all-inclusive resort on Riviera Maya. Short ride from CUN airport to fully gated resort. We were upgraded to "club level" as a perk. Large but not gigantic, well maintained with three large pools (children, mixed, and adult). Private beach suffers a little from kelp but pools make up for it. Very friendly and attentive staff. Plenty of food and drink. Breakfast was primarily via buffet, dinner at choice of small-ish al la carte restaurants. Definitely more relaxing than big resorts in Cancun Hotel Zone.
David
David (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 23 日
De maravilla!
El personal del hotel es realmente amable. Recibimos atención del señor Gregorio y fue sumamente atento. El hotel es muy lindo. No muy grande y eso permite mucha movilidad en el inmueble. Los restaurantes buenos y la habitación sumamente cómoda.
ANGELICA
ANGELICA (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 22 日
When can we come back?!
We had a fabulous stay at Dreams! We felt like Royalty! Food was great, hotel is clean, staff are incredible, lots of families too. Large complex with lots of space! Shout out to Alex, our friend at World Cafe — always taking care of us and our children, he was amazing!
Phil
Phil (11 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 21 日
Jaime A
Jaime A (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 15 日
Holly
Holly (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Keisha
Keisha (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Lorena
Lorena (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Buen hotel
Muy bonito hotel.
ANGELICA
ANGELICA (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
We had black mold on our ceiling above the bed where the Air Conditioner blew out from the vents.
The balcony jacuzzi was leaking / not properly functional majority of the stay which caused my partner to slip , fall and resulting into serious elbow injury.
The staff was amazing, food was amazing besides the room issues.
We were never transferred to a new room without the black mold, but other than that the experience was great!
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 21 日
David
David (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Savio
Savio (7 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 7 日
Okay stay but never again
Bottle of choice was not given till day before departure. The hotel is out dated and hardly any elevators where convienant. My closet and room doors wouldnt shut properly. I coupd hear people loud thru the walls. Amenities and tablez for shows too expensive. VIP coupons were not given at check in, but delivered a day before departure. Bell hop was scheduled for 430am pick up and they didnt arrive till 440 but my ride to airport was already there. Spa was ok but dirty water and my lady was too rough luke she was new to massage or didnt know what she doing. Used elbows frequently too painful. Salon charge too much for simple things. Lash strips are 25 dollars smh.
Natalie
Natalie (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 30 日
Evelyn
Evelyn (9 晚行程)
Orbitz 真實旅客評價
4/10 一般
2025 年 6 月 30 日
Food was not good, it took really long time to get food from restaurants. I got sick (gastroenteritis). My lumbar support pillow got lost and my night guard was broken after the first night of stay.
Abraham from Seaside Grill made a great effort to improve our experience. Kudos to him and Arsenio.
Lilia
Lilia (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 28 日
Very good resort. The staff friendly food is very testy. I been a lot of places this excellent
mestawet
mestawet (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 27 日
This was our 3rd year at the resort. We absolutely love it here. The food is phenomenal, the staff amazing - big shoutout to Antonio in activities! - and the setting beautiful. We always get the room with the plunge pool and enjoy it at the end of the day. The night time entertainment doesn’t disappoint. We can’t wait to go back next year!