Mal, 7 pm la habitación no estaba lista, no hay alberca en un hotel al lado del mar, increíble.
ARTURO I
ARTURO I (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Esmirna
Esmirna (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 10 日
Be aware of sargasso...
When in season, they should avise the upcoming clients about the sargasso invasions, because it makes impossible the use of the seashore.
Also, pay attention to your bills, there's the tendency in the area to overcharge the visitors.
Eugenia
Eugenia (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Excelente Ubicación del hotel
Edgar
Edgar (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 5 月 31 日
There were no snacks in the bar and we think they tried to charge us.
The food and drink were very overpriced!
Not even complimentary coffee in the room.
There was no one hardly staying there.
I loved Coco Beach last time we stayed
Great food and nice people.
Don’t recommend staying here!
Kathryn
Kathryn (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
monija
monija (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 9 日
I’d recommend staying here to anyone. The staff is unbelievable
Larry
Larry (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Great stay highly recommend
Payal
Payal (5 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 23 日
RUN AWAY
The room was advertised on hotels.com at $178/night. We only stayed one night because it was not as advertised. The hotel then charged our AmEx card $4,071.00 for a one night stay! Needless to say, I am disputing the charge.
Pam
Pam (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 17 日
The front desk was amazing and all the hotel stagf
Mariana
Mariana (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 17 日
I cannot recommend staying here enough! If you plan on visiting Tulum look no further than this picturesque property. All of the staff was immensely kind and helpful! The beach is beautiful, with staff cleaning seaweed daily, and the restaurant food is DELICIOUS!
Breana
Breana (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 16 日
Sundiata
Sundiata (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 15 日
Good enough but potential to do better
We loved how we were welcomed. Both individuals at the reception were really nice and gave us all a welcome cocktail. We also had a sweet lady clean our room and never took anything.
We really wanted to like everything about this place and spend as much money and time here, but our very first morning at the restaurant was a disaster. My friends ordered coffee (basic coffee) but they did not receive the first coffee for at least 45 minutes. I don't know why the waitress did not share that the coffee machine was broken as soon as she noticed it. It wasn't until half hour later when my friends asked, she shared that information. They could have decided to go elsewhere for breakfast and save her the stress. We also had a couple orders gone wrong. Two of us had ordered huevos rancheros. One order came with the fried eggs as the menu mentioned but the other order came with scrambled eggs. When I told her that my order came with scrambled eggs for some reason, she responded by saying that's how huevos rancheros are made. I don't understand why she would make up that lie to ruin a good experience. She could have just apologized and fixed that order. My friend had requested omellete with everything which includes a green on the menu but it came out without the vegetable listed. She then stated that everything meant only ham and cheese. I don't know why she just didn't clarify that when my friend ordered an omelette with everything. we really avoided the restaurant after that.
Kao nou
Kao nou (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
Dana
Dana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 10 日
Dzmitry
Dzmitry (11 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Isabella
Isabella (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 7 日
The staff were great! Alan & Armando really did do all they could to resolve issues. I could tell they cared and that’s all that matters to me! It’s a beautiful setting. All these places on the coast get battered by wind, so the ocean front buildings look beaten up (but it’s understandable) The beach has more seaweed than they could handle removing - which was a bummer. But we would definitely stay there again at a different time of year.
Andrew
Andrew (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 6 日
The staff and host were so incredible to us! The location is perfect it’s near all the good restaurants and it’s away from the noise. Will definitely come back here specifically
Dareen
Dareen (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 3 日
VALENTINA
VALENTINA (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 1 日
Beautiful place, great service, beautiful beach area
Refilwe
Refilwe (3 晚友伴旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 3 月 18 日
No la gran cosa
El hotel está más preocupado por Ser Un bar que un hotel, le falta todos los detalles de un hotel, le falta vegetación y silencio en el área de playa, la música está demasiado alta para mi gusto, tiene mucho potencial pero no está ahí…
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 11 日
Quiet, low key, away from the party scene of Tulum. One of the last resorts on the strip with access to quiet beaches.