This hotel experience might have been one of the worst we have ever had - it felt like a youth hostel - the service is non existent both at the front desk (which isn't 24 hours) - and at the restaurant which takes FOREVER to bring drinks and food - the rooms are in terrible shape, everything is old, the hotel is entirely under construction - there is no security presence and the servers barely spoke English - when we complained, nothing was done and it seemed like they could care less - cough up the extra money and stay at Casa Malca
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月16日
Lisa
Lisa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月6日
Daniel
Daniel (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月6日
Pure perfection
Casa GITANO is the perfect getaway place for couples. Especially Monday thru Thursday. Very quiet and relaxing. The service was extra friendly and courteous and we always had everything we needed. Our room was just pure perfection- our bed was facing the sea with a small pool on the porch. Waking up with White gauzy curtains blowing in the breeze every morning was quite beautiful. The shower was inside but had an outdoorsy feel with great smelling soap and hair products. I would stay here again and highly recommend it to anyone. Also very short walk to nice restaurants and shopping! Great stay!!
Tosha
Tosha (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月19日
This property is not ready to welcome guests.
With the exception of a handful of rooms that have been upgraded and offered to influencers, the rest of the property (and especially the "Jungle Suites" is in bad shape and not ready to welcome guests. We had to change rooms three times and each room was worst then the previous - broken locks, shoddy windows and stained windows, clogged showers and leaking sinks. The grounds are not well kept either.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月10日
The property lists a pool as a amenity, and they do not have a finished pool for guests to use. We specifically booked the hotel because it lists pool and even mentions it in their FAQ. They are being extremely difficult in the refund process. False advertising is illegal, and I would not book with them, or use expedia for any trip booking, as expedia has provided zero support in this matter.
Jennifer
Jennifer (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月6日
Excelente
OMAR
OMAR (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Great place food and quiet. Clean beach
Dylan
Dylan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Casa Gitano has a great services and very clean room, staffs very friendly. I love the place .
Sarah
Sarah (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月1日
Fantastic property. Quiet, secluded, great food/drinks. A/C worked amazingly.
David
David (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
Sierra
Sierra (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Roberto
Roberto (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月17日
Timmy
Timmy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月17日
Excellent service
This place is great, everyone offers a superb customer service treat, from the front desk to the servers at the restaurant. The rooms are lovely and very chick. NO TV's which is a good thing is you are trying to disconnect from the world.
Kevin
Kevin (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月4日
This place was a dream! All the staff was friendly and super helpful!! We’ll be back!
Candis
Candis (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月24日
Anne
Anne (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月19日
Berly
Berly (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月7日
Beach was very clean, they have staff rake out the weeds early in the morning, beautiful beach. Tacos are amazing. Saturday house music vibes are lit. Food and drinks are expensive but so is everything else in Tulum. I would stay again with incentives ;)