Heads up. Factor in the valet parking. You need it
Our stay was for 3 nights. Upon our arrival we (I) was a little confused on how the check in process worked. No place to park so the valet said we could park in the front loading/ valet area and check in at the desk. I was told that the hotel only offered valet parking at an additional $63 a day with in/out privileges. Or the other alternative was to park on the street but I had to move the vehicle by 8 am each morning. I used the valet and I was glad I did. Also be advised that when booking ask about the daily property taxes.
Overall the property was clean and the hotel staff was on point. We never encountered any rudeness or attitudes. They are the stars of the property.
Unfortunately the first morning of our stay I was awakened at 6:45 am by what sounded like a large jackhammer being used just outside of my room. And to my surprise, it WAS a large jackhammer being used just outside my room! It was LOUD! It lasted for about 2-1/2 hours! Almost a deal breaker. We considered walking out. But we weathered the storm and gave it a chance. I’m glad we did. Overall our stay was a pleasant and memorable one.
Kim
Kim (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 12 日
Early check-in fees
Our room was ready when we arrived and they wanted to charge us $50 to get in 3 hours early. Unbelievable and never had that happen before. Manager finally agreed to let us in with no charge. Shame on IHG for that policy. A missed opportunity to make us happy that turned into a negative experience.
Jeffrey
Jeffrey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Barbra
Barbra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 9 日
We enjoyed the bar on 9th floor overlooking an area of Prtco Park.
Vanessa
Vanessa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 5 日
San Diego fun
Lovely trip! We had a blast! Very well located!
Pierre
Pierre (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
Gran opción de hotel sobre todo si vienes al PETCO
Excelente hotel en todos los sentidos. Gran servicio de todo el personal, un restaurante sorprendentemente bueno y lo mejor de todo, a solo 2 cuadras del PETCO PARK !
JOSE
JOSE (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 17 日
Great Hotel
This hotel was amazing! The parking situation was a little confusing as there is no actual parking lot. You kind of have to just park on the street until valet helps you out. Our room and view were incredible and the staff was super friendly and accommodating! I would stay here again!
Nicole
Nicole (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 11 日
Shirley
Shirley (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 4 日
Perfect service and perfect location in Downtown
Everyone on staff was delightful and friendly. Jenny was a superstar at the front desk and made our anniversary weekend an absolute delight.
Jacob
Jacob (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 26 日
disappointing stay because of lack of process and
First time staying here. Great location for exploring Gaslamp area. Check in was great, room looked good, until morning when using the shower the large bottle of body was out of soap and ha Ivins to get soap at sink was awkward, this should never happen. Then latter in the day while going to the bathroom the roll of toilet paper ran out and nowhere in the unit was there a backup. Both these issues while simple are a sign of lack of training and process.
Late the same afternoon i went to check out the 9th floor restaurant and asked the bar tender if i could look at the menu, she couldn’t be bothered (i was only person there) she said i had to see the wait staff for a menu. When he went to get it it was behind the bar.
Needless to say we wont be back.
Mike
Mike (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 21 日
Excellent
Excellent hotel and location. Staff was friendly, rooms were clean and comfortable, and the food was excellent. Will stay here every time we visit San Diego
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 20 日
Below average experience.
Overall a pretty below average experience for our three night stay.
On the plus side, the hotel is centrally located. The rooms are small but nice. They provide two free bottles of water. Very nice rooftop bar.
My main issue is with the staff I dealt with.
Front desk staff was below par. We didn't get our two free water bottles on check-in. We decided to add on a third night to our stay and I spoke with the front desk beforehand to make sure that the extra night got added on without issue. Instead, we got locked out of our room when we got back and the room wasn't cleaned on the last night. The employees always seemed to be eating simultaneously while talking to me.
A few other minor things
Absolutely zero view other than looking into other people's windows. For $400 a night I would expect a little better than a view of a dumpster and other people's bedrooms.
Ice machine didn't work.
Elevator access was fairly frustrating because the card reader only worked intermittently.
The shower floor is literally the most slippery I have ever used out of probably thousands of hotels I've used. I'm surprised more people haven't slipped.
$65 a night for valet seems a bit high. It also seems understaffed as there seemed to be only one person at any time to pick up or drop off vehicles.
So overall, a below average experience. I'll stick to the Hard Rock next time I come back to that part of town.
Alex
Alex (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 20 日
Amanda
Amanda (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Gary
Gary (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 18 日
Patrick
Patrick (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 17 日
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 16 日
Melody
Melody (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 16 日
Great Hotel-Great Location
Met friends from Boston for an extended weekend. Hotel was great. Incredible location. Valet parking, though expensive could not have been any easier and the valets were absolutely the best.
Alan
Alan (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 11 日
Spacious comfort in the heart of SD
Great location, really nice, very spacious and comfortable rooms! Rooftop bar is a plus for sure.