Does Eaton Residences KLCC by Luna offer free cancellation for a full refund?

Yes, Eaton Residences KLCC by Luna does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Eaton Residences KLCC by Luna?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.

Is parking offered on site at Eaton Residences KLCC by Luna?

Yes, there's free self parking. Onsite parking is limited (max 1 space per unit).

What are the check-in and check-out times at Eaton Residences KLCC by Luna?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at Eaton Residences KLCC by Luna and nearby?

Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the apartment's other amenities, which include a sauna and a fitness center. Eaton Residences KLCC by Luna also has a garden.

Does Eaton Residences KLCC by Luna have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

What's the area around Eaton Residences KLCC by Luna like?

Eaton Residences KLCC by Luna is in Kuala Lumpur City Centre, a short 5-minute walk from Conlay MRT Station and 9 minutes' walk from KLCC Park.

Eaton Residences KLCC by Luna, Kuala Lumpur: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 6, 2025

Very happy

Nice hotel , pool was very clean and rooms was very good , clean and tidy also lots room.

ian, 3-night trip

10/10 Exceptional

Oct 23, 2024

Perfect stay as property condition is amazing, easy to get a ride share at anytime.

Ahmad, 5-night trip

8/10 Very good

Nov 30, 2024

Great views of the twin towers

Ann Marie, 2-night trip

10/10 Exceptional

Feb 18, 2025

Perfekt location beautiful view an rooftop.

Fantastic place. Very good location. Easy tjekin. We communicated via WhatsApp and the staff was quick to reply and also to turn up at the flat. Amazing view. Fantastic pool area. Only thing, the kitchen needs a few more equipment. We would love to stay here again. Very safe and central area.

Helle Sylvest, 3-night trip

10/10 Exceptional

Feb 17, 2025

Beautiful view

Good location, great apartment, rooftop swimming pool is brilliant. Good comms. I was put off by comments for the building where other providers are cancelling last minute but apartments by Luna are NOT one of these. Overall good value stay, would come again.

Zdenka, 3-night trip

8/10 Very good

Dec 31, 2024

The room was big and the pool was certainly great. Dining options nearby are limited; we only found two cheap, local (non touristy) eateries—which we did love. Communication through expedia’s messages did not work (zero reply on check in and check out process questions); need to directly call the guy.

Yoshihiro, 4-night trip

10/10 Exceptional

May 30, 2025

Very good location. MRT Conlay subway station 3 minutes walk. Large trendy shopping mall Pavilion, 12 min walk. We had a 1-bedroom apartment with view of Petronas Twin Towers from the bedroom. Our apartment had stove, microwave and washing machine with dry cycle. The rooftop infinity swimming pool is a great selling point for this property. Might be very busy at times. Security staff very good. There is not very close 7-Eleven or other convenience store around. Be aware while booking this is huge apartment building with different companies renting and some people had bad experience so do your research properly. Constant movement of people with luggage in and out. Elevators can be busy.

VICTOR, 7-night trip

8/10 Very good

Dec 21, 2024

Aircon needs to be sorted out.

Triple ZZZ, 2-night trip

2/10 Poor

May 5, 2025

We stayed 3 days, below average property, bad pillows that were like trash and bedding sheets and comforter were trash. Weather is extremely hot and you end up taking shower at least three times a day and they don't replace new towels for used towels. You are forced to use dirty towels.. disgusting. They don't clean you room everyday not even every 3 days. Dirty floors. Staff are very bad not helpful and don't accomodate any of your requests. The swimming pool area the water is not clean, water looks cloudy and cold. They don't provide swim towels. They don't have fresh water shower after using swimming pool . You must walk with swimming pool water and no towels and fresh water towels youust take elevator to your room which is always crowded and takes 10 to 15 minutes wait to get in the lift to goto 30 or 40 floors from where your room is . Stay away from this property. They treat guests like garbage,no courtesy at all. They rush you outside without place to stand or sit after your checkout time is over. They treat you like dogs and rush you out

Sureshkumar, 2-night trip

8/10 Very good

Sep 10, 2025

Buen sitio para ver las Torres Petronas desde la piscina de la azotea. Buen gimnasio. La limpieza muy mejorable

Bran, 2-night trip

6/10 Good

Jun 30, 2025

Nice accommodation but too crowded and check in was a mess! Cheap “luxury”

JOHAN, 1-night trip

2/10 Poor

Jun 21, 2025

We were very disappointed with our stay at Eaton. Upon arrival, the apartment was in unacceptable condition—bedsheets and towels were stained, and the floors, cupboards, and bathroom had clearly not been properly cleaned. We reached out to the property manager, Osman, who offered a quick 20-minute cleaning, which was not sufficient given the level of dirt and disrepair. And after a long day of travelling all we wanted to do was relax. We asked for a refund, as the condition of the property did not match what was advertised. Unfortunately, the property manager declined and did not adequately address or resolve our concerns. We did not feel comfortable staying and ultimately chose to leave. The guest service experience was also very poor. When we tried to express our concerns, Osman was confrontational—raising his voice and speaking over us rather than listening or trying to help. This was the most disappointing accommodation experience I’ve had. I would not recommend staying here.

Audra, 3-night trip

10/10 Exceptional

Jun 19, 2025

女子二人旅での利用。チェックイン時に電話をかけないといけないのですがe-simからは掛けられず玄関の守衛さんが電話してくれチェックイン。部屋に入り説明を受けた後に部屋タイプが違うことに気づき伝えると謝罪と共にスイート仕様の部屋に交換してくださいました。担当してくれたOsmanはとても親切で不安無くチェックアウトまで本当に素敵な部屋で過ごすことができました。備え付けのドライヤーだけが少し使いづらかったので改善していただきたいです。駅からも2分くらいの距離。繁華街も徒歩圏内。このプライスはお値打ち。屋上からの夜景も最高でした。また次に行く機会があればぜひまた泊まりたいと思います。

NAOKO, 2-night trip

2/10 Poor

Jun 13, 2025

Clean less

Unfortunately, my stay was far below expectations. The shower was filthy, with visible fungus on the glass door and floor — it clearly hadn’t been properly cleaned in a long time. When I went to the kitchen, I grabbed a glass for water and was disgusted to find dirty utensils everywhere and no dishwasher or proper cleaning supplies available. To top it off, the towel provided had yellow stains — absolutely unacceptable and unhygienic. This place seriously needs a deep clean and better attention to basic hygiene standards. I would not recommend staying here.

Francisca, 5-night trip

6/10 Good

May 28, 2025

This building is ran by a slew of management companies. The ppl we dealt with were below average. Our unit did not have have wifi that worked. So the next day we were moved to another unit. We were only provided with one toilet paper roll at a time. We had to keep asking for TP via WhatsApp. The apartment didn't have enough kitchen ware for a family. Our toaster was broken so we asked for a new one but they refused to replace it. We also had to keep asking for towels. When we arrived at the building we had to wait around for a good 30 minutes for them to show up to provide the key. I was sending them updates from the time we landed till we were at the building. It's a nice building with a really cool infinity pool but however with the subpar service from the managent ppl it made our stay a bit disappointing. I understand this is not a hotel with daily service. However, the apartment shud be stocked with all the necessities for the duration of my stay.

Renee, 5-night trip

10/10 Exceptional

May 22, 2025

Idéal pour visiter Kuala Lumpur. Près des tours jumelles et avec une vue incroyable à partir de la piscine qui est absolument fabuleuse.

Manon, 4-night trip

10/10 Exceptional

May 14, 2025

Great Stay!

This was by far one of the best prooerties we have stayed in. The apartment was beautiful, the views were great and the infiniti pool was amazing! Only thing I would say is when it rains hard, the rain water has come in to our unit and we had to mop it all out. If something can be done about that, this property is a 11 out of 10!

Azghar, 4-night trip

6/10 Good

May 12, 2025

Good views, not so clean within apartment.

Mohammad Hadi, 14-night trip

10/10 Exceptional

May 10, 2025

We had a lovely stay here. We had a late check in and I was worried that might be difficult but it was easy to contact through WhatsApp and Mohammad Osman met us and provided everything we needed. The rooms were very spacious wifi worked well, beds were comfy and laundry facilities were a bonus. Great we could walk to Petronas towers, aquarium and fountains. The pool as others have said has an amazing view! Check out was easy, we’d stay again.

Melanie, 4-night trip

10/10 Exceptional

May 4, 2025

Great apartment!

Our stay was amazing. The apartment was awesome, the host super helpful and friendly and the pool amazing. Truly recommend!

Kamil, 2-night trip

10/10 Exceptional

May 2, 2025

La propiedad está muy comoda limpia y en un piso 46 fácilmente accesible por ascensor veloz. Las vistas desde la residencia son hermosas y desde la piscina infinita, la vista de las Petronas es impactante día y noche. Mohammad Osmar nos recibió muy bien a pesar de llegar muy tarde debido a una demora en el avión y atasco vial en el aeropuerto y nos explicó muy bien cómo hacer uso de las amenidades del departamento.

Marco, 2-night trip

8/10 Very good

Apr 26, 2025

Great apartment in convenient location

Well located apartment (42-06) with plenty of space and stunning views. Close to Petronas Towers and the park, with a mall and excellent food court. Shared facilities are very good in the Residences. So, all round, very good. A few things to be aware of: oddly, the double beds only have bedside tables on one side. The internet WiFi was surprisingly weak and did not reach all the bedrooms. The pool is fantastic with wonderful views across to the Petronas Towers (a real highlight), but it gets very busy with people taking selfies, so you have to pick your time. Leave plenty of time to get in and out of the building as the lifts can be frustratingly slow and busy. Before we arrived, there was some confusion about whether the 3-bed apartment we had booked was available or not, but the problem got resolved.

Darren, 4-night trip

10/10 Exceptional

Apr 20, 2025

Amazing!

Really wonderful experience. I highly recommend staying here!

5-night trip

6/10 Good

Apr 18, 2025

Property had an additional hidden charge at check in. Service charge for checking in.

2-night trip

10/10 Exceptional

Apr 10, 2025

Excellent location, roof top pool was out of this world.

emma, 2-night trip

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