I would give this a 0 star rating if I could! THIS IS A COMPLETE SCAM! The apartment is completely different from the descriptions. None of the photos in the apartment were shown on the website, even the address was different. Their customer service attitude was awful, with 0 communication, and they refused to reply to my complaint about the photos not matching the description. Apparently many other guests encountered this as well! The lift was broken and the apartment was on the fifth floor- the top of the building. We had to carry 23kg luggages, with an elderly and 3 children. This is absolutely outrages. Honestly avoid this property at all costs!!! Don't fall for their descirptions/ photos because they're not even the same! I would never have booked this property for the expensive price if I knew this would be the condition. We were woken up by the sounds of trams every single morning at 6am and could not sleep until 3am because the noise insulation was terrible. We only knew the location was differnet when we explicitly whatsapped them and asked how come the location seemed different on the welcome email and Expedia website. The fire safety system was insufficient and we were, honestly, very lucky to leave the apartment alive.