My stay at the hotel was short - only three days - but overall it was comfortable and clean. The staff were friendly and helpful, and I particularly want to mention Nicole at reception and the gentleman who kindly fixed my television. Both were exceptionally polite and attentive, and I give them a big thumbs up for their service.
The only negative part of my experience was my interaction with the manager. She openly told me that the room I was given was not one of the best and had been allocated to me for that reason. I felt this comment was unnecessary and unprofessional, and it did not reflect well on the level of customer service. A polite and pleasant approach is always expected, and in this case I felt that was lacking.
Aside from that interaction, the rest of the staff made my stay enjoyable and left a positive impression.