I just left this inn with great disappointment. My booking is with Expedia-Hotels.com for 2 night stay during Aug 22-24 for £249. On Aug 22, my credit card was debited the said amount which should fully settled the bill. But on Aug 24, I was charged a further £54 without my permission. The staff refused to show me the booking record but just told me the rate should be £348 in total. There was an obvious system error that I have to handle with Expedia myself and it would definitely ruin my holiday.
Besides, there us no bedroom cleaning between days which is strange for a so-called 3 star hotel.
On Aug 22, at the moment when we checked in, I saw the staff kicking a family out at 10:30pm from a paid bedroom (of course the family had already settled in the bedroom with pyjamar changed) due to over-booking.
It is an obviously mis-conduct hotel. Don't choose.
Tsz Wai
Tsz Wai (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Great hotel
Diane
Diane (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月15日
Doctor
Doctor (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Simon
Simon (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月9日
Disappointing
The weather was horrendous due to storm Darragh! Granted we were slightly early to arrive but no info on whether room would be available before just "well check in isnt till2!". It was a little abrupt. We were advised it was 1.5 miles to town centre and that it could be walked. However when we attempted there were no footpaths and you had to go over motorway very dangerous also was more like 3 miles to centre ended up getting a taxi.
Jayne
Jayne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Excellent comfortable base in Krakow
Andrew
Andrew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Kevin
Kevin (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
2 night stay
Really lovely stay. Ultra clean in all areas, spacious reception, friendly, helpful and knowledgable staff. We decided to book the breakfast on our 2nd day and it was fabulous - a full cooked breakfast, as well as a choice of cereals, breakfast orange, fresh fruit salad, yoghurt and a fancy coffee machine! We had 3 dogs with us and my mum has mobility issues, but all so well catered for. Very impressed!
April
April (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Ella
Ella (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Duncan
Duncan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Ideal stopover
For a 1 night stopover, this is a great choice
PAUL
PAUL (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月21日
Awful bed
Staff very friendly but room although clean, felt tired and run down. Carpet thread bare, no heating in bathroom and the mattress base stained. The mattress was so uncomfortable - like sleeping on a trampoline. Husband and i did not sleep well and had bad backs.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
The room was cold and had to move
Better heating would make this a good stay
On the plus side good hot water and helpful staff..
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月16日
Eleimon
Eleimon (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月7日
Nice hotel, convenient location.
Rooms basic but clean. Staff very friendly and helpful. Breakfast looked awful. We had a look but decided against.
Mary
Mary (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
Convenient location for us ...
Being a motorway services, you could even buy things from WH Smiths at 3am if you needed to.
The staff were nice and the hotel was ok for us. Would use again.