Espectacular estancia! El hotel está increíble, perfecto lugar para disfrutar con tu pareja! Los precios de la comida están muy elevados pero vale muchísimo la pena!
Adanelly
Adanelly (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Susie
Susie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Excelente todo , habitaciones , playa , comida . Un lugar excepcional
Raul
Raul (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
El servicio es perfecto todos muy atentos
daniel
daniel (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Bibi Azeeda
Bibi Azeeda (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月23日
Espectacular
Elias
Elias (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月4日
This is a brand spanking new hotel and as such it has all of the blessings (and a few of the kinks) that a new hotel has.
To start, the property is gorgeous. Given it is new, we got it at an exceptionally low rate which I imagine will double soon. I preferred it to the St. Regis next door which just felt too big and mall-like. This is cozy yet grand, integrating the beauty of the natural environment. The architecture tells a story of how cenotes in the region were created, with a meteor hitting the land, the hotel radiating from this central "impact point."
The food is exceptional and the service is decent (for the most part, with the exception perhaps one person at the front desk who was a bit snarky). While it doesn't have some of the perks that other hotels at this price point might (like a highly active Whatsapp concierge) it makes up for it in just being an attentive hotel.
This is not really a hotel for folks who might want to go around an do a bunch of regional activities (the prices for activities were pretty high compared to what you can get in nearby playa del carmen) but it is perfect for folks who just want to comfortably lounge at an incredibly private and clean beach. The beach truly was well manicured and incredible -- no worries about seaweed here!
Some of the rooms in our crew had some kinks in them (a weirdly functioning safe, clogged drains, etc) but they were quickly fixed.
Also make your reservations in advance!
Danielle
Danielle (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
BEAUTIFUL, ELEGANT HOTEL, 100X RECOMMEND TO ANYONE
5 STARS
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年8月21日
john
john (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月5日
Adriana
Adriana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Beautiful and well run, especially for a brand new resort! The architecture was stunning, food was incredible, and staff was more than willing to go above and beyond to make our stay special. Joshua, our guest experience contact, was absolutely the best. He checked in with us frequently and made us feel like such VIPs. Would absolutely recommend the Edition at Kanai if you’re looking for a quiet, high quality, luxury stay in the Riviera Maya.
Rachael
Rachael (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月24日
Amazing property
norberto
norberto (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月23日
Zaily
Zaily (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Absolutely stunning resort with exceptional staff.
April
April (7 晚家庭旅程)
Orbitz 真實旅客評價
8/10 很好
2024年7月14日
New property. Clean rooms. Quiet property. Food could be improved. Service a bit too impersonal at the price point.
Kenneth
Kenneth (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月14日
Loved our stay!
The trip was just what we needed. The service was excellent and we truly enjoyed ourselves.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年6月22日
This is one of the best resorts I have ever stayed! It rained most of our time here and I didn’t even care. Everyone needs to experience this magical place!!
Edugie
Edugie (3 晚行程)
CheapTickets 真實旅客評價
10/10 完美
2024年6月15日
Andrea
Andrea (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月13日
Amazing all around
Jesse
Jesse (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月9日
Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.
Angel
Angel (8 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年6月7日
This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.
Sonia
Sonia (3 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年6月2日
Beautiful property but mixed experience
The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel
真實旅客
4 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年5月27日
Rafael
Expedia 真實旅客評價
10/10 完美
2024年5月24日
Janaye
Expedia 真實旅客評價
10/10 完美
2024年5月24日
Just opened - staff still learning. Beautiful place