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Hyatt House Richmond / Short Pump

3.0 star property
Hotel with bar/lounge, connected to a shopping center, near Short Pump Town Center

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
1 bedroom, premium bedding, in-room safe, desk
Lobby
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk
Free daily buffet breakfast
Near the vibrant Short Pump Town Center, Hyatt House Richmond / Short Pump offers a warm welcome with breakfast buffet, a rooftop terrace for soaking up city views, and free in-room WiFi. Previous guests rave about the helpful staff and convenient location to shopping while also enjoying dry cleaning/laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Connecting rooms available
  • Gym
  • Laundry facilities
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Rooftop terrace
  • 24-hour fitness center
  • Bar/lounge
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Computer station
  • Front-desk safe
  • Convenience store
  • Laundry service

Feel at home (6)

  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
$122 nightly
The total price is $142
Nov 2 - Nov 3
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
  • 529 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(72 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed - double
  • 416 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 680 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed - double
  • 416 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hilton Richmond Hotel & Spa/Short Pump

  • Pool
  • Spa
  • Parking available
  • Free WiFi
8.8 out of 10, Excellent, 1,001 reviews
$151 nightly
The price is $175
Nov 2 - Nov 3
Total with taxes and fees
Hilton Richmond Hotel & Spa/Short Pump
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About the neighborhood

Map
11800 W Broad Street, Richmond, VA, 23233

What's nearby

  • Short Pump Town Center - 2 min walk - 0.2 km
  • Sheltering Arms Institute - 5 min drive - 4.2 km
  • Henrico Doctors' Hospital - 10 min drive - 11.6 km
  • University of Richmond - 13 min drive - 14.6 km
  • Virginia Commonwealth University - 18 min drive - 23.6 km

Getting around

  • Richmond Intl. Airport (RIC) - 30 min drive
  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Main Street Station - 20 min drive
  • Ashland Station - 24 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Maggiano's - ‬8 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump features a rooftop terrace and puts you just steps from Short Pump Town Center. You can visit the 24-hour fitness center for a workout or unwind with a drink at the bar/lounge. Also, this hotel is within a short drive of University of Richmond. Fellow travelers say great things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 134 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
  • Bar/lounge

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (1755 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • Banquet hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Closed captioned TV
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

H Bar - This bar serves dinner and light fare.

Fees & policies

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Does Hyatt House Richmond / Short Pump offer free cancellation for a full refund?

Yes, Hyatt House Richmond / Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hyatt House Richmond / Short Pump?

Sorry, pets aren't allowed.

Is parking offered on site at Hyatt House Richmond / Short Pump?

Yes, there's free self parking.

What are the check-in and check-out times at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-out are available.

What is there to do at Hyatt House Richmond / Short Pump and nearby?

Maintain your daily exercise routine at the 24-hour gym.

What's the area around Hyatt House Richmond / Short Pump like?

Hyatt House Richmond / Short Pump is in Short Pump, a short 3-minute walk from Short Pump Town Center.

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Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Breakfast
Restaurant
Shopping malls
Shopping
Shower
Store

What guests liked

  • Breakfast was consistently described as great, good, amazing, and delicious with many options available. (41 reviews)
  • The property's location offers great dining options and is adjacent to a major shopping center. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
Melinda, 1-night trip

10/10 Exceptional

Quiet, spacious, clean
Marcia S, 1-night trip

10/10 Exceptional

Always clean and quiet.
Amelia, 3-night trip

10/10 Exceptional

Can’t beat this hotel!

I highly recommend this hotel if in Richmond.
Edward, 1-night trip

10/10 Exceptional

Love the location and dining options
Jacqueline, 1-night trip

10/10 Exceptional

Other than the carpet..it was very clean.
Sheila, 1-night trip

10/10 Exceptional

Perfect location for shopping and food. The staff were excellent and friendly the rooms were clean and comfortable!
Gwendolyn, 2-night trip

10/10 Exceptional

Great place to stay
John, 2-night trip

10/10 Exceptional

Great Stay!

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!
Alexander, 1-night trip

10/10 Exceptional

A good place to stay surrounded by all types of stores.
Barbara, 2-night trip

10/10 Exceptional

The Hyatt House Richmond/Short Pump Hotel is a wonderful place to stay. I highly recommend this hotel because the staff was pleasant, the rooms were very clean, if we needed anything they would supply us with it and the hotel is surrounded by many shops and restaurants.
Sandra, 7-night trip

10/10 Exceptional

Loved the proximity to dining and shopping.
Lynne, 3-night trip

8/10 Very good

Stay was good. Food was good. Cleaning person never restocked the towels
Lisa, 2-night trip

8/10 Very good

Hotel is excellent the issue was finding the hotel directions are lacking and the young man I could could k ly tell to to ask the GPR he could not identify anything around the hotel. Good part I found the other Hyatt and the gentleman at that hotel gave me perfect directions.
Darrin, 2-night trip

10/10 Exceptional

Really clean Everyone was nice whose working for hotel Especially breakfast was great
Keun Yeong, 2-night trip

6/10 Good

Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor
gerald, 3-night trip

10/10 Exceptional

Great stay. Professional, courteous staff, clean room, easy check in / check out.
Stephen, 1-night trip

8/10 Very good

Excellent location and above average breakfast. Main furniture uncomfortable though King bed very nice.
John, 3-night trip

10/10 Exceptional

This hotel is in the heart of Short Pump Town Center. You can't get a better location than this. The hotel has been reinvented.
Timothy, 1-night trip

10/10 Exceptional

Best at Short Pump

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.
Mark, 1-night trip

10/10 Exceptional

Customer service is always great from the staff but in particular during this stay Ms. Deborah, the housekeeper was ver helpful and pleasant.
Erica, 1-night trip

10/10 Exceptional

Nice place

Nice place for a quick overnight stop. Plenty to do in the area. We did not stay so much around the hotel because there was a big party going on downstairs. Breakfast was nice with a lot of options.
Melissa, 1-night trip

6/10 Good

Great staff
Cathy, 1-night trip

10/10 Exceptional

Perfect location, walkable to so many great restaurants, shops. Spacious clean rooms. Comfortable beds. Front desk staff always great us when we come in or go out. Great hotel!
Robyn Lynn, 3-night trip

8/10 Very good

We were there for a baseball tournament.
Amy, 3-night trip