The attitude towards me (Asian) and other white customers is clearly very different. Makes me very uncomfortable and ruined my stays.
First thing, do not trust the hotel’s response and waste your time on replying to the by phone. I saw their reply to my review requiring more information, so I called them at the provided number but the person who answered just simply disappeared after I spelled my name to her. Definitely not respectful. And you can feel they don’t care about the reviews.
Second thing, more details on the attitude thing. I arrived at the hotel for check in and a male receptionist assisted me. I saw how he treated other white customers with big smiles and very patient and very passionate. However, he was not very happy in face when he talked with me. And he did several things that make me very uncomfortable:
1. Never explained how to use ‘destination fee’ to me. I heard some pieces of information about it when he and other receptionists talked with other customers and asked another receptionist next day for more details such that I can use my $30.
2. When he explained how to use the elevator to me, he kept asking if I have questions about the elevator even after I told him I understood and have no questions. He treated me as if I was an idiot. Rude and disrespectful.
3. His happy face( towards another two white customers) changed at the first second when he started to talk with me. It's definitely not my duty to tolerate his attitude.
Clarice
Expedia 真實旅客評價
10/10 完美
2024年4月12日
Excellent location plus smart and friendly staff
Excellent location, just one street next to my Broadway show theatre. I love the hip design. The staff are friendly and the restaurant worth trying. The stay there definitely perfect my trip to NY
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年3月27日
great location and friend stuffs
yumin
yumin (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年3月12日
Zekai
Zekai (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年2月28日
Fair Deal
Overall a good experience with modern and new interior and enjoy the lobby design so much. It's a warm and cosy style.
Close to Time Square which is quite covenenient if u travel around. Cons are the screens/monitors can be quite bright even u closed the bind.
Shower water is not hot enough. Other than that the bad , beddings and television version are all good.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Great value for money. Excellent location for a short visit to Manhattan.
Jony
Jony (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Great value for a fun weekend
This is a great option for staying in the Times Square area. We dont spend much time in our hotel room when visiting NYC. The hotel is a great value, comfortable, and safe.
Jeffrey
Jeffrey (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
PERFEITO!
Excelente localização! No centro da Times Square. Perto de estaçoes de metro, mercados, atrações, teatros. Perto de tudo o necessário para fazer e se deslocar em NYC
CLAUDIO
CLAUDIO (5 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月24日
Tiniest rooms ever
This is truly the smallest hotel room in America. Walk in the door and you're in the middle of your bathroom -- to your right is your vanity, which doubles as a closet. To the left a toilet and shower. Three steps in is the bed, advertised as a "cozy queen"...which means a full. If you go to the lobby to escape your tiny room, you're assaulted by the smell of incense that's so intense that I fled back to my room. I wouldn't ever stay here again.
kathy
kathy (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月24日
真實旅客
7 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Lovely hotel in perfect position
Beautiful hotel in the heart of Times Square ! Lovely room , we had great time !! The staff was very friendly and nice , always ready to help ! I will be back again here for my next trip to NYC
Viviana
Viviana (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Cozy!
Overnight trip to see a Broadway show. Great hotel and bar.
Rodney
Rodney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Gregg
Gregg (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Ótima estadia. Tudo novo e limpo. Só poderiam melhorar vedação das portas entre apartamentos.
真實旅客
5 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Perfect for single parent family
The hotel was perfect for us! As a single mom with two kids, we really liked the room for 3, with the twin bunk above the double bed. Great location, great service. We’ll be back soon. ☺️
Andrée-Anne
Andrée-Anne (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月21日
Alan
Alan (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
맨해튼 물가에 비하면 이정도 공간의 호텔이 당연하긴 하지만 좁긴 좁습니다. 3인은 어렵고 2인도 좁을 것 같아요. 혼자 여행하는 분들에게 추천합니다. 하지만 위치가 깡패입니다. 어디든 쉽게 가요.
Jisuk
Jisuk (9 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Finbar
Finbar (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月19日
Clean and noisy
Very clean,good location.However.I heard sound of the next rooms.TV, eating chips and talking.So ear prugs amenity is free.