It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
Hotels.com 真實旅客評價
4/10 一般
2014 年 8 月 8 日
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 26 日
Muy buena opcion de paso
Muy bien ubicado, es austero pero muy bien para el precio. Las cortinas del cuarto no cerraban por completo. El baño limpio pero tenia olor fuerte a orina
Alejandro
Alejandro (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 24 日
Nos encanto la atención que recibimos, nos asesoraron en todo momento y la ubicación es excelente.
Sylvia
Sylvia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 24 日
haldun
haldun (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 23 日
haldun
haldun (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 5 日
Clean. Staff were helpful. Close to all attractions.
steve
steve (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 17 日
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 2 日
Marie
Marie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 7 月 31 日
Stig
Stig (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 21 日
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
Karla María (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 9 日
Very nice place
David
David (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 7 月 8 日
No air conditioning. No warm water for shower (unadjustable). Too expensive.
Lily
Lily (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 7 月 8 日
DAE YEON
DAE YEON (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 7 月 1 日
ZAHIR
ZAHIR (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 6 月 12 日
Betty
Betty (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 6 月 9 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024 年 6 月 2 日
heejong
heejong (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 6 月 2 日
Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho