The floors were sticky the AC barely worked there was no ice machine it was out of order it smelled like sour milk in the hallway it was generally gross
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 3 日
melissa
melissa (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 25 日
Don't stay here
Roaches are everywhere! It smells like dead Roaches!!!! I'm so sick to my stomach and we have a very important court date in your town!!! Absolutely not how we wanted our night to be! The ratings for this place are 100% wrong! Guy at the desk was kind and informative only reason you got 1 star on other things. There were more roaches than the 2 pictured!
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 2 日
This hotel is not as advertised here. Avoid.
The first thing we noticed when we pulled up was that the Hotel had signs all around that it was an Eco Lodge, not "The Stonewood Inn & Suites" The man behind the desk wore a hoodie behind a pane of bulletproof glass and he looked like Emperor Palpatine. He didn't have our reservation through Hotels.com and took forever to check us in.
The room was disgusting with a couple dead roaches about and dirt and grime over everything. It was cold and uncomfortable even with the heater there.
Lastly, and particularly frustrating is that it is advertised that there is a continental breakfast. There is none. We went to the lobby at around 8am, no one was behind the front desk, there was no food of any kind in the table/counter area. There was one carafe of coffee with coffee so cold that it must have been made the day before. I would have asked for my money back there, but no one ever came back to the front desk.
This "Inn and Suites" is more of a no-tell motel with hot and cold running roaches. Avoid at all costs.
Ryan
Ryan (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 24 日
Great stay
We stayed for 2 weeks while visiting our son and grandkids over the Christmas and New Year holidays. The staff was courteous and friendly. Since we had never stayed at this location before we asked to see the room before we checked in and they were very happy to help even though it was late at night. The room was clean and comfortable.
Cathey
Cathey (13 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 1 月 21 日
No service, inflexible booking
Be careful booking this. Reservations seem only to be refundable within a few hours of you making the booking. The room had no room service, and we had to take our dirty towels to the front desk to have them replaced. Trash also isn't removed from the room. Bathroom was in poor condition with dirt around the edges of the floor, the plug had been removed from the bath, and the door barely closed. The air conditioner blasted about 30 seconds of arctic air before switching to warm air (and it was sub freezing outside).
James
James (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 15 日
The heat/AC unit in the room was very noisy when it was running. It woke me up every time it started up.
George
George (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 7 日
Joe
Joe (5 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 11 月 27 日
No housekeeping at all, hard to get somebody at the front desk
christopher
christopher (7 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 18 日
Good little spot. Quick stay, the staff was friendly and the area is quiet.
Phil
Phil (3 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 11 月 18 日
It would be ideal if you were traveling and needed a place to stay the night. If not, find alternative
I had made a payment online before my visit but got there and was asked for a $100 deposit fee that must be a cash payment. The room had this foul smell, and the microwave was rusted. I asked for a change of room, which was a bit more conducive than the prior one, but the situation didn't differ much.
Marufah
Marufah (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 11 日
Lora
Lora (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 10 月 30 日
Uninhabitable….but the AC worked great!!
I was grateful I only booking it for one night. There were dead bugs in the fridge (took pics) and the freezer in the little dorm fridge was disgusting. I had carry out that needed to be put in the fridge and I lined the shelves with plastic bags I had in the car. I put clean socks on when I got into the room and before I went to bed they were filthy dirty. And then to top that off a bug ran across the sheets while I was settling in. The socks got dirtier in the morning while getting ready, which did NOT include a shower because the tub did not look clean at all. I told the guy in the office about my issues and that I wanted a refund and he said I had to contact the company I booked it thru. ZERO accountability for the condition of the room and zero sympathy for my experience.
Sharon
Sharon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 10 月 27 日
Quiet
JODY
JODY (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024 年 10 月 14 日
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 10 月 7 日
Dont stay here!
Beware of this place. NO security!! The key card did not open any of the locked doors and the main door going to the room hallways from outside was broken and wide open. The screws on the latch to our hotel room door were loose and the latch wouldn't close. The room smelled of mold and the air-conditioned filter was black.
Michelle A
Michelle A (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024 年 10 月 1 日
Don’t stay there bed bugs
Imari
Imari (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 1 日
Doesn’t offer breakfast, spacious room
Crystal
Crystal (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 9 月 23 日
Latoshia
Latoshia (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 9 月 19 日
Clean and inexpensive place to stay.
Edward
Edward (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 9 月 16 日
Angel
Angel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 8 月 29 日
Eduardo
Eduardo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 8 月 27 日
That was something all over the inside of the microwave. The refrigerator had leftover drinks inside of it.
Patricia L
Patricia L (7 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024 年 8 月 26 日
everything was dirty and nothing worked, luckily no bedbugs