2/10
What a disappointment. This is clearly a hotel which relies on the Corporate customer and relies on the fact that patrons are not having to pay out of their own pocket. I was staying as a non business guest and was shocked at the attitude and unhelpfulness of the staff. Furthermore, and quite coincidentally, this is a hotel that does not accept cash in any way, shape or form. I say this because my stay started on the day of the outages in Spain and Portugal when the digital world ground to a halt. To add salt to the wound, they insist on card payments up front to cover your entire stay i.e. they took £50 per night from my card irrespective of whether I was going to spend any money in the hotel or not. Accessing the hotel to begin with was incredibly difficult as I was carrying an injury which staff knew about. This involved having to negotiate a spiral staircase with luggage. I raised this as an issue and the manageress arrived at reception addressing me as 'dear' which she continued to do throughout my brief and shortened stay. General indifference and lack of friendliness was common among all staff apart from the night porter who was very pleasant and helpful. The Breakfast experience was also very disappointing due to staff issues and the attitude of the Breakfast Service 'Manager'. I wrote to Malmaison to give them the right to reply prior to submitting my review and I received a voicemail saying that they had received my feedback and wanted to discuss. No further call.
Finlay
3 晚行程