This was the 3rd time i stayed at this property but its definitely going to be the last time. I had booked an overnight stay through hotels.com and paid for it earlier in the day. Upon arrival at the hotel there were about 10 people in the lobby waiting to check in. Apparently the rooms were not ready yet and i wasn't able to check in till about 320p. Check in is 3p. After getting upstairs and getting comfortable, to my utter shock as well as my girlfriend's. Someone tried to get access to the room. They actually opened the door but the latch prevented them from getting access to the room. I yelled at the person that some else was already in here. The front desk person tried to blame me by saying that i probably disnt shut the door all the way. This was disproved by us not being able to get back into the room after we went to dinner. We had to go back downstairs to the lobby to have the keycard reactivated for the room. So they essential assigned the room to the other person who tried to get in after they had initially assigned it to me. This experience was truly scary and made me feel unsafe. Add to that my credit card was charged twice for 2 incidental charges 1 for $50 & a 2nd for $78.12. Worst experience ever in a hotel and i wont be going back. The lady i spoke to when checking out just kept apologizing and refused to do anything else. No offer of a credit, voucher, bag of chips. Nothing. Customer Service was pathetic.
Ayoola
Ayoola (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月23日
JoAnna
JoAnna (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月22日
Shawn
Shawn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月14日
Our go-to stop when visiting the Cincinnati area
Diane
Diane (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月13日
Everything was great except the work out area had nothing to clean the equipment, towels. The water dispenser was empty and the bathroom soap dispenser didn’t work
Gregory
Gregory (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月9日
CarolLynn
CarolLynn (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月5日
Kaylin
Kaylin (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月3日
haiyan
haiyan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Excellent all the way around!
The room was wonderful! It was clean, attractive and had lots of amenities. The buffet breakfast was delicious, with many options. Every staff member we interacted with was friendly and helpful. It was a top notch experience.
Judith
Judith (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月28日
Harley
Harley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Benny
Benny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Johnay
Johnay (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Tonya
Tonya (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
kimberly
kimberly (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月12日
Lorie
Lorie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月11日
Cheap
The price was low which was good. The hotel needs some major upkeep. Wallpaper in hallways was gone or falling off and in our bathroom there were water stains on the roof and it’s was falling down. There was poop TP all over the hallway by public restroom area and I watched an employee walk by and just shake there head!
Jeremy
Jeremy (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Lexus
Lexus (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月30日
Loud heater
The heater in the room sounded like a truck running all the time. Made it very hard to sleep.