The hotel came over as weary & needing of a good deep clean. Not up to your normal standard. 3 if not more items on a limited menu not available. Not very good.
Mrs Angela
1 晚行程
10/10
Tom
2 晚家庭旅程
8/10
Joanna
1 晚行程
10/10
Chris who booked us in and then helped us later in the evening was exceptionally lovely. He impressed us all a lot and made us happy. The hotel is ideal for the channel tunnel and close enough to Folkestone to have a little wander around the beautiful coast. The hotel is pet friendly which is great. There are some places to walk the dog a 10 minute drive away.
Paula
1 晚家庭旅程
10/10
Jeremy
1 晚行程
10/10
Excellent check in team.Added bonus of new Tesla super fast chargers on site!
Paul
1 晚商務旅程
10/10
Alexander
1 晚家庭旅程
10/10
Très bon hôtel, propre, rénové, confortable, avec restaurant agreable, très bon petit déjeuner inclus et un personnel très sympathique et à l’ecoute. Je recommande pour tous ceux qui veulent faire une pause avant ou après la traversée du tunnel (accès à 5 min très pratique)
Elen
1 晚家庭旅程
10/10
Extremely friendly and helpful staff. Convenient for Le Shuttle. Nice breakfast.
Sharon
1 晚家庭旅程
10/10
ian
1 晚行程
10/10
Clean, Comfortable, friendly staff.
Alice
1 晚家庭旅程
10/10
Andrew
1 晚友伴旅程
8/10
Helt ok!
Ulf
1 晚行程
8/10
Good as normal
Macaulay
2 晚商務旅程
6/10
Russell
1 晚行程
10/10
Jane
1 晚行程
8/10
Very convenient dog friendly stop before channel crossing. Unfortunately previous guests had drunk bar dry. No beer.
Gregory
1 晚家庭旅程
8/10
Richard
1 晚友伴旅程
2/10
Not great. For the price I paid for a Holiday Inn Express (which was frankly higher than most others I have stayed at), the condition and comfort were poor. The shower amenities were empty (finished and not refilled), beds looked like they were made in a hurry (not tucked in fully).
The worst was the A/C didn't work all night. I complained to the staff twice in-person at reception and once through the intercom but nothing was fixed all night. I requested for my room to be changed but they kept telling me they would reset the A/C and to wait. Eventually I went to bed sweating all night.
Overall, for the price you end up paying, I'd suggest avoiding this hotel as it's not up to scratch with interiors or breakfast buffet either.
Mihir
1 晚家庭旅程
4/10
We’ve stayed here many times over the years but feel the hotel has gone down hill. Not enough staff at check in, cot not room despite booking. Aircon not working, shower head didn’t stay up to have shower!!! And now charged for parking!!!! Won’t be staying again and definitely note with the price to stay!!!
Jane
1 晚家庭旅程
6/10
First surprise was having to pay more than 3 times the previous rate to bring our dog, Parking, which was previously free for residents of the hotel is now charged for on a per night basis. This is on top of of an inflated room price, compared to our last visit. On arrival our room was clean. However, it wasn’t till after dinner that we understood why the windows had been left open. We noticed a strange odour in the room, so, after a 5 hr journey we werent minded to request a change of rooms so we opened the windows again and slept with them that way. The dinner itself was disappointing - the breaded chicken was on the edge of cremation. On the plus side, the chips and greens were fine.
Overall, a disappointing stay.
M
1 晚行程
10/10
Very good all round. Shout out to the stsff. Very good