The description of the property is fraudulent. No towels in the room, the hot water does not work, we reserved full size beds but were put ib a room with 4 twin beds. We had to climb 64 steps in the rain to get to our room. Internet is only available in the lobby.
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2020年1月27日
Everything was horrible except from the view. Dirty, worn out, unfriendly staff, insulated, we were the only guests, after 9:00 no possibility to buy food or drinks not even water. The photos do not correspond to the reality. A total scam administrated by Expedia.
Nasrin
Nasrin (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2020年1月7日
El hotel está en un área muy bonita pero alejada del pueblo la Fortuna
真實旅客
2 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2019年12月31日
I love the place, it is different, great place for relaxing
真實旅客
2 晚家庭旅程
Expedia 真實旅客評價
8/10 很好
2019年11月30日
It was a beautiful stay. The butterfly sanctuary just a short ways from the motel was a pleasure to experience. We intend to return to Arenal soon as our stay had to be cut short. The complimentary breakfast was yummy & the view was top notch. John‘s pizza makes a great pizza & it’s within walking distance.
Frances
Frances (1 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年4月21日
Calificación
Mi reserva estaba equivocado ,pero el hotel me ayudó y me coloco
Sionney
Sionney (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年3月11日
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年2月18日
Older hotel with basic accommodation. Fantastic view of the volcano. Good value with breakfast and dinners included.
Michael
Michael (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年1月6日
Booked for 3 night, upon arriving was very dissapointed at the property conditions, not as advertised on Expedia. Stayed only that night and booked at another hotel for the rest of my trip. Reservation was for 3 adults, only one bath tower in the room, no soap, shampoo, no telephone in the room. Purchased the dinner option, 4 meals to choose from. The only nice of this facility is the view to the lake and volcano.
Maria
Maria (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019年1月4日
真實旅客
5 晚行程
Expedia 真實旅客評價
8/10 很好
2018年8月6日
Acogedor y atención personalizada
Excelente atención..!! Muy perzonalizada... Linda experiencia y sitio muy acogedor!
Randall
Randall (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年4月28日
Un lugar bonito, pero el agua caliente nos falló dos de los tres días que estuvimos!
Rodolfo
Hotels.com 真實旅客評價
6/10 不錯
2018年3月14日
Hotel ok for 1 night
Room clean. Hotel provides minimum comfort. View in the lake is ok. Breakfast was not so good.
Eric
Eric (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2018年2月16日
Local bonito , mas abandonado!
Roberto
Roberto (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2017年8月15日
Close to a lagoon
Very relaxing and quite, near to the nature.
The hotel is near of some natural areas like manantial hot water, butterfly and Arenal volcano.
The people is very nice, its 3 hours from yhe international Santa Maria Airport.
victor
Expedia 真實旅客評價
2/10 欠佳
2017年4月14日
fourmis dans la chambre
à l'arrivé, on note que l'hotel ne fut pas rénové ou retouché depuis plusieurs années. Dans la chambre, il y avait des centaines de fourmis et les draps du matelas n'étaient pas assez serrés. Résultat, on se réveillait à moitié couché sur le vieux matelas.
Vincent
Expedia 真實旅客評價
4/10 一般
2017年4月12日
Drap de lit malpropre, bruyant, très peu de service........
真實旅客
Expedia 真實旅客評價
6/10 不錯
2017年3月13日
Need to try harder with basics
Ok place in an incredible area. Food was below average, and they overcharged us for our dinner there, had to go through the bill with the waitress/cook/bartender/ only person there. Check presented in dollars with menu in colones and nothing was right. Just a poor experience otherwise ok place, nice pool, and nice room with incredible view.
Jeffrey
Hotels.com 真實旅客評價
6/10 不錯
2017年2月13日
El hotel no representa el costo por el que se pago
Está en una ubicación muy lejana con calle demasiasa empedrada, por lo que el vehículo sufre mucho, las habitaciones son muy sencillas y no teníamos agua caliente, televisión o radio, los desayunos demasiados sencillos no había ni jugo y no tiene una elegancia. Recomiendo mucho a los dueños del local darle una buena renovación pintando todo y remodelándolo los cuartos, ya que así cambiaría mucho el aspecto visual del mismo
真實旅客
Expedia 真實旅客評價
4/10 一般
2017年1月6日
Horrible road, animal droppings, hotel run down.
Horrible unpaved road with lot of potholes. Takes very long to reach hotel from main road.
Friendly staff but Hotel looks run down. Found animal droppings in our bed every single night.
真實旅客
Orbitz 真實旅客評價
2/10 欠佳
2017年1月2日
Remote, needs a major update
Got to the hotel, not at all what I was expecting. No cell reception, wifi did not work, very remote. Rooms were similar to a hostel, bedding was old and worn, looked at the room and found another hotel to stay at. Very disappointed.
Donna
Expedia 真實旅客評價
6/10 不錯
2016年12月31日
Beds were comfortable but all singles. Breakfast was good. Location is great as its right near the National Park
真實旅客
Hotels.com 真實旅客評價
4/10 一般
2016年12月26日
Unpaved rood to get there
Expedia website fails to include road condition info. The highway has a lot of potholes and eventually one front tire became flat. We had to change the tire and found the next gas station to add air. Then we had to drive on unpaved road to get there.