Does Costa Calero Hotel Thalasso & Spa offer free cancellation for a full refund?

Yes, Costa Calero Hotel Thalasso & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Costa Calero Hotel Thalasso & Spa?

Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.

Are pets allowed at Costa Calero Hotel Thalasso & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Costa Calero Hotel Thalasso & Spa?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Costa Calero Hotel Thalasso & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Costa Calero Hotel Thalasso & Spa?

No, this hotel doesn't have a casino, but Gran Casino de Lanzarote (8-min drive) is nearby.

What is there to do at Costa Calero Hotel Thalasso & Spa and nearby?

Have fun with on-site activities such as archery, snorkelling and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Costa Calero Hotel Thalasso & Spa also has 3 bars, a health club and spa services, as well as an arcade and a garden.

Are there restaurants at or near Costa Calero Hotel Thalasso & Spa?

Yes, there are 2 on-site restaurants, featuring international cuisine and ocean views.

Does Costa Calero Hotel Thalasso & Spa have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Costa Calero Hotel Thalasso & Spa, Yaiza: Info, Photos, Reviews

10/10 Exceptional

15 Feb 2025

I absolutely loved this hotel. The service, the friendliest staff, the food, the facilities. Everything was amazing. I loved how mamy languages the staff spoke which made it easy for us. Good location and the rooms were amazing too. I will definitely be returning to this hotel.

Amy Coralia Ureta, 4-night trip

10/10 Exceptional

6 Feb 2025

We have returned to this hotel several times. Great food, very clean and helpful staff. Undergoing some refurbished at the moment. Love the new dining room.

Elaine, 10-night trip

10/10 Exceptional

25 Oct 2023

Value for money was exceptional

Paul, 2-night trip

4/10 Fair

24 Feb 2024

food selection was very poor. feral cats on property.

4-night trip

10/10 Exceptional

17 Sept 2024

Great location. The only bad thing was no iron in the room. For us was important because we went to a wedding and we had to cross the whole hotel with iron board they do not bring you that even if you make a request. Management should take a note of that. Otherwise everything was great.

Elsa Amelia, 6-night trip

8/10 Very good

2 Jan 2023

New Years Eve

Last minute booking for 1 night NYE AI - had a garden room 11. Pleasantly surprised as we have Previously stayed in select room with SV Great night - gala buffet, show, drinks & fireworks at 12

ANDREA, 1-night trip

8/10 Very good

5 Jan 2024

Superficial approach

It can be seen that the hotel saves where possible: - most food tasteless - coming later for dinner means some dishes are not available - they serve half-raw fish from the grill, when I advertise it to the shift manager, it goes away - the sports pool is full of paper left over from the fireworks on January 5 - the sand by the pool is full of small dirt - new year's eve for double the price disappointment with dinner - it corresponded to 3 stars, I had a great new year's eve in Tenerife in a 4 star hotel and it can't be compared at all, just a disappointment in Lanzarote - food left over from New Year's Eve was served on the following days - the dinner service won't notice you (especially older gentlemen), you have to walk up to them - the supervisor at dinner is so good at shaking hands, he doesn't see anything of what he's supposed to see - young service okay - reception okay - Christmas decoration in order - neither pool had the declared temperature!!! - in a whole week, no one fixed the malfunctioning shower - dirty sunbeds - although the hotel boasts a SPA, it deserves a maximum of 3 stars for ordinary services and a change of management, which is indifferent There are hotels that do more than they have to and there are hotels that do less. This hotel did less, there were a lot of minor disappointments.

Jiri, 7-night trip

10/10 Exceptional

14 Jul 2025

Lovely

Helana, 3-night trip

10/10 Exceptional

27 Jun 2025

All in all ein tolles Hotel! Verbesserung beim Essen notwendig. Klassiches Hotel Buffet Essen, dass kaum Geschmack mit sich bringt! Der Rest ist einwandfrei und wir werden wieder hier her kommen

Tobias, 5-night trip

10/10 Exceptional

23 Jun 2025

This is a beautiful hotel. We were very lucky to get an upgrade and the suite was spacious with a wonderful view overlooking the ocean. Only downside for us was the size of the hotel. We prefer smaller, boutique type hotels and this hotel is quit large. There is also limited places to eat (only one dining room) unless you want to walk to the nearby wharf.

Marion, 1-night trip

10/10 Exceptional

27 May 2025

Nice stay- would return.

I stated AI with my sister for a relaxing weekend. The rooms were spotless, with daily cleaning service. Breakfast was the standout meal with lots of choice and nice juices. We received a complimentary two-hour spa entry, which was a great perk. If you're not all-inclusive, it’s well worth the €11 entry fee, as the spa offers a sauna, steam room, bubble jets etc. both inside and out pool. We also treated ourselves to a massage, which was excellent and reasonably priced. The hotel has three pools not including the Spa- one is salt water. There was plenty of seating areas to relax. There are three bars, each offering a good selection of drinks, with the piano bar having the widest variety. It would be good to have had a menu so guests were aware what is included in the ‘all inclusive’. The hotel is less than 10 minutes by car to Puerto del Carmen, we found a costal walk which takes about 45 mins with beautiful views or the hotel has a shuttle service, which runs frequently throughout the day. A taxi from the hotel to Puerto del Carmen costs around €8 and the hotel is conveniently located close to the airport, with a taxi ride costing approximately €25. The staff were warm and welcoming throughout our stay, especially the reception team. Our flight was in the evening and we were allowed to use the AI until 6pm, which was so helpful. I’d definitely return.

Kirsty, 3-night trip

8/10 Very good

14 May 2025

Lush vegetation, well maintained, great breakfast and lovely staff

helen, 2-night trip

8/10 Very good

13 May 2025

Todo perfecto

Noemi, 3-night trip

10/10 Exceptional

6 May 2025

We had a fantastic stay and would absolutely recommend this hotel! We only came for 1 night but we had access to the facilities for 36 hours - it was brilliant. Plenty food to choose from as well as drinks! And the access to spa for 2 hours is an added bonus - couldn’t believe it! Had a lovely time.

Lynsey, 1-night trip

10/10 Exceptional

3 Apr 2025

Very enjoyable short stop over.

1st time at the hotel for a two night stop, easy check in, stayed all inclusive, excellent value, great choice of food and drink. Great idea to give a free spa session if all inclusive. Good choice of swim pools and activities throughout the day, good evening entertainment, Friday morning market down at the harbour a bonus.

Andrew, 2-night trip

10/10 Exceptional

31 Mar 2025

Splendid hotel, highly recommended

Claudio, 4-night trip

8/10 Very good

29 Mar 2025

Good staff - very friendly and helpful Room good Hotel just a little tired in public spaces and wished a pool had been heated to a reasonable temperature in March.

Angharad, 6-night trip

10/10 Exceptional

7 Mar 2025

Amazing stay.

Hannah, 2-night trip

8/10 Very good

4 Feb 2025

Tout est très bien sauf la connexion wifi qui est beaucoup trop faible et très instable.

Olivier, 21-night trip

10/10 Exceptional

4 Feb 2025

Tout le personnel semble heureux, que ce soit à l'animation, à la réception, au restaurant, ou le personnel de chambre. Le restaurant a bien été rénové et est beaucoup plus lumineux. La présentation des plats est excellente. Superbe gestion de l'hôtel. BRAVO !!!!!

JACQUES, 21-night trip

6/10 Good

10 Jan 2025

La comida del buffet regular. Hotel anticuado que necesita una reforma. Olor a cañería en los baños. Colchones antiguos. No recomendable.

Francisco, 1-night trip

10/10 Exceptional

12 Dec 2024

Great stay

jayne, 1-night trip

4/10 Fair

3 Dec 2024

Arrived at reception to check in for one night who had a record of our stay but no room key. After about 15 minutes with several staff looking perplexed and going on and off the computer we were eventually given a room and the keys. We went to the room and as we were about to enter, a couple came out of the room going for their evening meal. The couple were from Germany and didn’t speak much English so were confused as to why we had a key which worked to their room. We all went back to reception to sort the confusion out. The reception staff didn’t apologise for the confusion to either us or the other couple but did eventually sort out a different room for us. This apparently was an upgrade on a higher floor. We went straight to the room and when we entered the room there was already a complimentary bottle of cava and chocolates with a note from the hotel welcoming the guests, however the note with the gifts had someone else’s name on it. When we checked out the next morning there was still no apology and also found the staff quite unfriendly. We needed to leave our luggage for a couple of hours. The staff pointed to a room at the side of reception where we had free access to put our luggage in. Other people’s unattended luggage had already been left in this room. I feel this room should be locked and the luggage tagged not just left open for any to walk into it. Overall we had a poor experience and certainly won’t be returning

Helen, 1-night trip

10/10 Exceptional

30 Nov 2024

Parfait comme a chaque sejour et nous avons decouvert la nouvelle salle a manger. Magnifique.

David, 7-night trip

10/10 Exceptional

17 Nov 2024

Short stay, expectations exceeded

Found all staff very friendly and helpful. Room was excellent. Found hotel layout and condition to be good. Lobby and piano bar settings particularly nice. Was given a spa entry voucher (€11 if paying) - worth a visit 1-2 times over a week. Food and drink all good, choice at lunch a bit limited but otherwise quality was fine. Nearby marina very nice- no beach but some swim entry points. Would return

colm, 2-night trip

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