Unfortunately I had a terrible experience at this hotel. Everything was fine at check in until we went to the room and tried to use the bathroom and found that the toilet would not flush and there was no running water beyond a trickle in the sink or shower. When we confronted the person at the front desk they said it had been like that all day and she was receiving a number of calls about it. (However we were not told at check in about it or would not have continued with the check in)
We decided then since they had no idea when the water would return, to find another hotel. When we asked if we could have a refund, we were informed the manager, who is the only person who is able to authorize a refund- was on vacation and did not delegate anyone the ability to authorize cancellations or refunds, etc. Needless to say, we did not stay at this hotel and are not fighting for a refund, and they have refused to refund us for the stay we did not take-despite the fact that they did not have basic amenities-water.