Does Apartamentos Casablanca offer free cancellation for a full refund?

Yes, Apartamentos Casablanca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Apartamentos Casablanca?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:30 AM to 7:00 PM.

Are pets allowed at Apartamentos Casablanca?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Apartamentos Casablanca?

Yes. Self parking costs EUR 7 per day. Onsite parking options include a garage. Electric vehicle charging is available.

Is airport shuttle service offered by Apartamentos Casablanca?

Yes, an airport shuttle is available. The charge is EUR 30 per person one-way.

What are the check-in and check-out times at Apartamentos Casablanca?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

What is there to do at Apartamentos Casablanca and nearby?

Onsite recreation at Apartamentos Casablanca includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Apartamentos Casablanca also has a sauna and a fitness center, as well as an arcade and a garden.

Does Apartamentos Casablanca have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, a toaster, and cookware.

Does Apartamentos Casablanca have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around Apartamentos Casablanca like?

Apartamentos Casablanca is in the heart of Puerto de la Cruz, a short 5-minute walk from La Paz Lookout and 7 minutes' walk from San Telmo Promenade.

Apartamentos Casablanca, Puerto de la Cruz: Hotel Reviews, Rooms & Prices

8/10 Very good

Apr 30, 2025

Very good for families.

LUIZ GUILHERME, 7-night trip

10/10 Exceptional

Apr 2, 2025

The outdoor pool was lovely. On site dining and easy location to walk into town.

Charla, 1-night trip

10/10 Exceptional

Jun 2, 2025

Exceptional

Kedar, 7-night trip

10/10 Exceptional

May 6, 2025

Vary nice

RICHARD, 2-night trip

10/10 Exceptional

Feb 26, 2025

O wonderful stay in Puerto de la Cruz

Everything was fine. It was all clean.

14-night trip

10/10 Exceptional

Oct 14, 2024

Beautiful property. Very helpful, kind and welcoming staff at the hotel and restaurant. Nice music and show at dinner time. Beautiful pool with easy access (ramp and easy stairs as well) nice architecture. Wonderful stay!!!!

SYLVIE, 4-night trip

10/10 Exceptional

May 1, 2023

Staff always greet you, a nice touch.

ABIOLA, 14-night trip

10/10 Exceptional

Dec 15, 2022

Fabulous

Fabulous place. Everything is spotless. Great location for using local buses to explore the island.

Elizabeth, 7-night trip

10/10 Exceptional

May 16, 2024

Excellent

MARTHA, 7-night trip

10/10 Exceptional

Nov 29, 2023

Fantastic staff that are attentive and helpful, from the reception staff to the restaurant team they are all very very good and help to make your stay wonderful, the apartments are very clean and have everything you need including towels, we will definitely be back in the future Well done to everyone though as the hotel wouldn’t be what it is without the staff 👏👏

Paul, 2-night trip

8/10 Very good

Apr 30, 2025

The hotel is in a great location and the pool and evening entertainment was nice. Great touch on the welcome drinks in the lobby for guests. The rooms need a refresh and are a little dated looking. Need better equipment in the in suite kitchens. No spatula or can opener and limited pots and pans. Set up a tanning area away from the pool so that those who want to use the pool can find a chair to dry off.

Ilea, 3-night trip

8/10 Very good

Jun 21, 2025

We enjoyed our stay at casablanca apartments. The rooms were big and the kitchen was very well equipped. Bins were emptied daily. The location was great for buses. The main disappointment though was the attitude of the reception staff when we asked for more toilet roll. They made us feel ashamed to ask for more (i suffer stomach issues) and one of them wouldnt give us another role (and wasnt very kind about it) so we had to ask their collegue. In addition they wouldnt give us more washing up liquid (we were there for 8 nights so got through the small bottle within a few days). It was as if they didnt want us to wash up our dishes and perhaps to use towels for toilet roll! Besides that it was lovely.

Hazel, 9-night trip

8/10 Very good

Nov 2, 2022

Friendly staff who were very accommodating. Cleanliness. Pool is a bit small and restaurant did not offer high quality food. Rooms were a bit noisy (bad insulation). However overall a very pleasant stay!!

10/10 Exceptional

Oct 5, 2024

Nice Place

A very well managed complex geared to the comfort of its clients. Very clean and with good amenities e.g.restaurant, library, pool tables, nightly entertainment etc. The swimming pool is clean but proportionately small for the number of units. Excellent location:Close to food stores, restaurants, downtown & waterside promenades & beach (rocky). Despite advertising airport transfer ( for fee) only provided from TFS NOT TFN. Disappointing because not clear on hotels.com description. But the public bus service travels from the north airport & stops nearby. I would stay here again.

Tatiana, 9-night trip

10/10 Exceptional

Jan 7, 2023

A restful break..

We were greeted by very friendly front of house who allowed us to have an early check in.. The complex is extremely clean and the staff are all hard working.. The appartment was fully equipped with everything you need to make yourselves a cooked dinner or a light lunch.. I would recommend this complex for couples and families.. The laundertte is 3 euros for the washing machine and the same for the dryer in 50c pieces, which the reception will provide you with change.. The site is located on a steep hill, which could be quite tricky for the less able walkers..Over we had a fantastic stay and will be back for another visit in the future..

Carole, 9-night trip

6/10 Good

Apr 4, 2024

Not quite at the city centre / beach side but walkable distance. Parking available for EUR 5, but the entry card did not even work even though the reception said they activated it. Rooms are big (suite style) and clean, but no air conditioning despite the hot/warm weather in Tenerife. The oldish lady at reception treated Spanish-speaking people and non-Spanish speaking people with different attitudes - arrogant and somewhat disrespectful. The other staff less so but not very welcoming either. Spanish speaking people go ahead and stay here: good value for the price. English speaking people go somewhere else.

Marvin, 1-night trip

10/10 Exceptional

Nov 16, 2022

Choice Casablanca

This was a repeat visit but our 1st since lockdown and we were pleased to see the usual high standards had been maintained, in every single aspect of the resort. Prices in the bar - for food and drinks - were so reasonable with generous measures of both food and drink! Everybody is so friendly on site and they were extremely quick to respond to 2 tiny problems we had (broken kettle and wrong code put in the safe). The free on-site parking is a bonus because elsewhere it's at a nightmare to find a space. The pool is thoroughly cleaned every morning and there are free pool towels provided. The evening entertainers were varied and of a fairly decent standard. Lots of people were up dancing. We did self-catering but lots of people ate on site so I guess it must be pretty good.

David, 7-night trip

10/10 Exceptional

Oct 12, 2025

가족이 머물기에 좋은 숙소

처움배정받은 방이 식당위라 냄새가나서 바꿔달라고 요청했는데 즉시 방울 바꿔쥬었으며 실링팬이 흔들거려 불안했는데 수리를 요청하니 다음날 즉각은 아니지만 완 벽하게 고쳐주었습니다. 가족이 요라도 해먹으며 지내기에 편안했습니자

Gyo Eun, 3-night trip

10/10 Exceptional

Aug 10, 2025

AppartCasablanca

Excellent séjour, literie confortable, logement très propre, vaisselle etc Menage juste à préciser que la salle de sport est payante )25€ sem/8€ jour, machine à laver(3e en pièce de 50c/monnaie à demander à l’accueil) Petit supermarché à côté qui font également des locations de voiture sans caution bancaire. De très belles balades à faire...

Viviane, 11-night trip

8/10 Very good

Aug 8, 2025

4-night trip

8/10 Very good

Jul 20, 2025

Pilar, 6-night trip

10/10 Exceptional

Jul 7, 2025

Carmen Delia, 2-night trip

10/10 Exceptional

Jun 20, 2025

Localisation proche du centre et du bord de mer à pied. Accessibilité aux grands axes en voiture, et possibilité de parking ( payant) à l'hôtel...idéal pour ceux qui comme moi on la bougeotte 😉 ! L'hôtel offre également d'autres services pour les plus sedentaires .

Françoise Cécile Pauchet, 9-night trip

10/10 Exceptional

Jun 12, 2025

Ci ritornerei

Struttura ben posizionata a 15 minuti a piedi dal centro città. Appartamenti un po’ datati ma comunque confortevoli. Da apprezzare il bagno ristrutturato di recente. Buon rapporto qualità prezzo.

2-night trip

8/10 Very good

Jun 4, 2025

Damien, 5-night trip

Apartamentos Casablanca

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