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Phantom Suites

3.5 star property
Hotel with outdoor pool, near Playa del Carmen Main Beach

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Ah Xok Suites is a haven near Mamitas Beach and Playa del Carmen Main Beach, offering an outdoor pool, in-room WiFi, and luggage storage. Unwind with local meal delivery service or seek assistance from the helpful staff at the 24-hour front desk.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pool
  • Non-smoking
  • Free WiFi

Main amenities (6)

  • Near the beach
  • Outdoor pool
  • Breakfast available
  • 24-hour front desk
  • Luggage storage
  • Tour/ticket assistance

For families (6)

  • Kitchen
  • Blackout drapes/curtains
  • Elevator
  • Flat-panel TV
  • Outdoor swimming pools
  • Mini-fridge

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite King

Suite King | In-room safe, desk, blackout drapes, soundproofing

Suite King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Living area | Flat-screen TV

Master Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite Doble

Suite Doble | In-room safe, desk, blackout drapes, soundproofing

Suite Doble

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Kitchen
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Microwave
Local meal delivery service
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle 44 entre 5A Avenida y 1A Avenida, Zazil-ha, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Mario Villanueva Stadium Madrid - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Pizza Italia - ‬1 min walk
  • ‪San Lucho Mezcaleria - ‬1 min walk
  • ‪De Local - ‬1 min walk
  • ‪El Calambrillo - ‬1 min walk
  • ‪Colectivo Mexicano Cervecero - ‬1 min walk

About this property

Phantom Suites

Phantom Suites offers a great location, putting you within just a 10-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Guests can enjoy the outdoor pool, and scuba diving and snorkeling are nearby. Also, Quinta Avenida and Playa del Carmen Maritime Terminal are just a 5-minute drive away. Fellow travelers love the helpful staff.

At a glance

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Hotel size

    • 19 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
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Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM

What to do

  • Beach nearby
  • Cave exploring nearby
  • Motor boating nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Built in 2021
  • Mosquito nets
  • An outdoor pool

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Meal delivery service
  • Mini-fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Griddle
  • Cookware, dishes, and utensils
  • Blender

More

  • In-room safe
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 150 for children

Policies

Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Ah Xok Suites
Phantom Suites Hotel
Phantom Suites Playa del Carmen
Phantom Suites Hotel Playa del Carmen

Frequently asked questions

Does Phantom Suites offer free cancellation for a full refund?

Yes, Phantom Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Phantom Suites?

Yes, there's an outdoor pool.

Are pets allowed at Phantom Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Phantom Suites?

Sorry, there's no onsite parking at Phantom Suites.

What are the check-in and check-out times at Phantom Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Phantom Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Phantom Suites and nearby?

Have fun with nearby activities like boat tours, fishing, and power boating. Additional recreation nearby includes spelunking. Phantom Suites also has an outdoor pool.

Does Phantom Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a blender, a griddle, and cookware.

What's the area around Phantom Suites like?

Phantom Suites is located near Mamitas Beach in Zazil-ha, a short 7-minute walk from Quinta Avenida and 8 minutes' walk from Playa del Carmen Main Beach.

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Reviews

Phantom Suites Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Amenities

9.8

Staff & service

9.6

Eco-friendliness

9.4

Property conditions & facilities

What guests liked

  • The property is close to a quiet, undeveloped beach and walkable to the beach. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Balcony
Rooftops
Room
Location

Reviews

10/10 Exceptional

Beautiful and very clean and felt very safe!!! Staff was amazing!!! Would definitely recommend and will be staying here again..
Tina Marie, 8-night trip

8/10 Very good

The location was excellent . Easy to access and walk 5th. Easy to walk to the beach. The bar on the corner had some excellent music . Breakfast was a nice option .
Julia, 8-night trip

10/10 Exceptional

We had a great experience. Clean rooms, friendly staff. Fast Wi-Fi.
Toby, 1-night trip

10/10 Exceptional

Loved how close the hotel is to 5th ave. The staff is great and very helpful! Being on the quiet side of 5th ave was a plus! Everything is in walking distance. Will definitely come back in the future!!
Callie, 5-night trip

8/10 Very good

The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
Angela, 4-night trip

10/10 Exceptional

loved this property and the location was awesome the staff was outstanding as well so polite and informative.Overall no complaints the only thing was not enough towels and i wasnt the biggest fan of the bathroom shower door the ledge was uneven causing the floor to get wet even with a shower mat
Nakayla, 8-night trip

10/10 Exceptional

Great price really close to the ocean in fifth Avenue
robert, 5-night trip

10/10 Exceptional

Holiday playa del carmen

Staff was friendly and courteous. Great location close to the beach.
Judge, 7-night trip

10/10 Exceptional

Very spacious, modern but rustic feel. Kitchenette was a plus. Will start here again!
robert, 1-night trip

10/10 Exceptional

Hidden Gem

A hidden gem in the less busy section off right off Fifth avenue but a close walk to everything. A little loud from the bar around the corner on 5th avenue but I imagine a huge improvement over any other place near 5 minutes from the beach. Looks exactly like the pictures.
Darcy, 6-night trip

10/10 Exceptional

Great staff, very helpful and friendly
Ali, 7-night trip

10/10 Exceptional

Excellent 10 stars!

I stayed in many places in Playa and this was my absolute favorite. Fernanda, Armando and the other lady I forgot her name gave exceptional service. The best part is the location. Right on 5th avenue and walking distance to everything cool. When I return to Playa there’s no question about where I’ll be staying!
jennifer, 2-night trip

10/10 Exceptional

Location location location!!! This hotel is located perfectly on 5th ave surrounded by lots of great restaurants and bars. The hotel was very clean and everyone I encountered at the front desk was extremely nice. If you’re in Playa this hotel is a great pick!!!
Tiffany, 2-night trip

10/10 Exceptional

It the middle of shod and bars/restaurants. . Enjoyed our stay. Would return
Armidas, 1-night trip

10/10 Exceptional

This is a beautiful property, especially the rooftoop terrace. The hotel is relatively quiet and is very clean. The front desk staff are amazing! They are incredibly friendly and helpful.
Melissa Lynn, 5-night trip

10/10 Exceptional

A smaller apartment type hotel. A very nice option near 5th Ave and walkable to shops, dining and the beach. The rooms are comfortable and well maintained. The staff were friendly and helpful. We had a couple hiccups and the staff was efficient about resolving the issue. Depending on the room, you may hear street notice of barking dog but it’s wasn’t a major concern. All in all - enjoyed our stay and would definitely return.
N, 5-night trip

10/10 Exceptional

Recommend!

A great hotel in a nice location just off of 5th ave where all the restaurants and shopping is. A nice rooftop area with a pool. The staff was always friendly and available. They do have a secure front door. The room was spacious and had a balcony. There was some noise from the street.
Angie, 1-night trip

10/10 Exceptional

Staff was amazing! Everyone was so polite and kind. The room was very large and very clean. The location is perfect for tourists that want to be near 5th Ave. If you are a light sleeper, be aware there is a bar nearby that does live music most nights. It stopped by 12 at the latest. I personally loved hearing them sing and didn’t mind the noise but that is something to be aware of!
Allie, 4-night trip

10/10 Exceptional

We really enjoyed our balcony and the extra- large shower and the well- equipped kitchen ( a toaster would have been good) and the extra- friendly reception and cleaning people. We will come back again

10/10 Exceptional

If you are looking for a hotel suite that places you in a perfect walking distance to all of 5th ave and a short walk to the beach, this is it. Roof top pool wasnt as big as I expected but the whole rooftop area is still a really nice spot to go soak up the sun and have a couple drinks with your spouse or friends. Location can be a little loud on the streets at times but thats to be expected for being so close to 5th ave. The staff are very friendly and helpful which goes a long way for someone that maybe vacationing there for their first time. The only thing I can say that I didnt like was I didn't stay long enough. Will definitely be coming back.
Ryan, 5-night trip

6/10 Good

Very noise house keeping Construction early morning Front desk is kool

6/10 Good

It wasn't what I expected
Howard, 14-night trip

8/10 Very good

Very clean great rooftop, spacious room, comfortable beds, downside kitchen setup not ideal. Otherwise everything was great

8/10 Very good

Staff were helpful and very nice. Boards and deck around pool cracked. Need ro be replaced. Couch very uncomfortable to sit on. Needs to be replaced.
Kerry, 6-night trip

10/10 Exceptional

The staff are amazing!! Louis (Manager), Erica (am shift) and Bob (pm shift) were super friendly and extremely helpful with all of our questions. The safe in our room didn’t work and the staff had it change within an hour. We were given multiple ideas of where to eat every day, specific sites to visit and even days of the week they were less busy. The cleaning staff were so quiet and conscience of all the other guests, they worked so hard to keep the hotel sparkling clean. Our pre-arranged transport to Cancun was causing us issues and Bob made one phone call and spoke to the company on our behalf…resolved in less than 5 minutes. We love this hotel and would recommend to anyone considering a stay in Playa del Carmen.
Adam C, 9-night trip