Staff and service excellent, beautiful beach. Spoilt only by the (way too) loud music round the pool.
Peter
Peter (10 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月25日
Muy bien hotel secrets
Muy bien
BEATRIZ TOLEDO
BEATRIZ TOLEDO (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
All the staff were amazing. Friendly. And accommodating. And the food was insanely good
Brody
Brody (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月23日
It was absolutely amazing! The staff is so hospitable and kind, every response is “it’s my pleasure” and “anything is possible”. I’ve been to Mexico four times and stayed at various resorts and this by far was my favorite.
The peace and relaxation and just all around access. I also stayed in a junior suite swim out which I highly recommend! I can’t wait to return :)
April
April (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月23日
Best service
joohee
joohee (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月22日
Service was incredible. Food was delicious at the buffet and the restaurants. The day time pop up grills and drink tastings were a huge plus for me. I ate pork belly every day and loved it. Sometimes I would ask the bar to make me a fun non alcoholic drink. Each time I would get fresh passion fruit drink.
We were there for the Day of the Dead celebration. Unfortunately it began to rain so the employees had to take everything down. Everyone was so apologetic but to be honest we saw the incredible effort, the beautiful displays, and all of the hard work that went into everything. The rain didn’t change our opinion.
The birds and wildlife were also great.
For those who were curious we booked a preferred room. We had no complaints.
I would like to come here again.
amit
amit (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月22日
This was our second time at secrets and will go back the only thing I didn’t like was the selling on the checking process of the hour meeting I felt like they were trying to sell me something I should be able to say no I am not interested and then that’s it
curtiss matthew
curtiss matthew (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月21日
Zahra Tarik
Zahra Tarik (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月20日
The staff were incredible! Best service we ever experienced. The food in all the restaurants was terrific. Spa is nice, massages were so soothing.
John Edward
John Edward (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月19日
This is the best resort experience ever! The food was amazing, I ate more than I usually eat. The restaurants were not hard to get into. Staff was super friendly and accommodating. I highly recommend this resort, we went for our Honeymoon.
Jassmine
Jassmine (3 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年12月19日
We had an excellent stay! The food and drinks were delicious. The beach was fantastic. The service was wonderful.
Kevin
Kevin (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月19日
Jason
Jason (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月18日
Mike
Mike (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月17日
The beach was amazing and the proximity to everything in the property was great. 4 stars because it seemed the entire resort closed down by 11pm, except for “club area” and lobby bar. Would be great if the sports bar and activities were open past 11.
Lauren
Lauren (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月16日
yanick
yanick (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月15日
The entire stay was a real pleasure! The entertainment was great and activities seemed boundless. The staff was very pleasant and helpful as well
Phillip
Phillip (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月14日
Nice place
Ruben Alejandro
Ruben Alejandro (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月14日
This is our new favorite Mexico destination. All of the staff you see are friendly and at your service. The resort is clean and beautifully appointed. We went in December and they had festive decor all over the property. The food is great from
Room service to the buffet to all of the restaurants. Our favorite was Portofino.
We stayed in the preferred club and Roger our concierage was very kind and accommodating. Alberto, our attendant at the pool was outstanding! He kept the drinks and the food going all day. The beach was beautiful. Love the white sand and blue water. Very easy on the eyes and feet. They had constant entertainment options available, but there was always space to get away for peace and quiet.
In the preferred club, we had a swim up which was wonderful. I highly recommend it. We also had privileges to our own lounge with snacks and a bar with coffee and top shelf drinks.
I also want to give a shout out to Daniel who was the valet at the entrance. Very friendly and kind.
Darrell
Darrell (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月14日
Kathryn
Kathryn (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月13日
Leann Nichole
Leann Nichole (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年12月11日
A little bit overrated as a 5 star resort. I would rate as 4 star for the Infrastructure hotel but restaurants dining would rate as 5 star for a Luxury Resort. Plenty of food with live music and daily entertainment at the theater. Staff is very helpful and friendly.
Stanislav
Stanislav (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月10日
Sherif
Sherif (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月8日
James Clark
James Clark (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月7日
Hotel facilities wise is good. However levels of service are far too inconsistent for the level it claims. Some days service was excellent but for the majority of our 10 day stay average at best. French and Italian restaurants are great the rest are again average at best. Raise an issue and the management respond with solutions that would work and be acceptable but dont always follow through. Communication to guests is also only averagr at best. Don't think we will be spending our next holiday at a secrets resort.
John
John (10 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月7日
Breathtakingly beautiful property. Best beach. Friendly staff. Very luxurious experience.