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Serhs Natal Grand Hotel & Resort

5.0 star property
Natal beachfront resort with 6 restaurants and spa

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Photo gallery for Serhs Natal Grand Hotel & Resort

Interior entrance
Suite Presidencial | Minibar, in-room safe, individually decorated, desk
View from property
View from room
Indoor pool, 3 outdoor pools, free cabanas, pool umbrellas
Located on Via Costeira, Serhs Natal Grand Hotel & Resort is the perfect haven for families. Enjoy a beachfront escape with a poolside bar, shopping on site and multiple dining options including seafood at one of its 5 restaurants. Relax in the spa or get active with fitness classes and volleyball; afterwards unwind in a free cabana or lounge by one of 3 outdoor pools.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Private bathroom
  • Television
The current price is $108
includes taxes & fees
$103 per night
Mar 24 - Mar 25

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Lateral Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • 279 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, individually decorated, desk

Family Room (Apartamento Família Prime Lateral Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • Beach view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar | Minibar, in-room safe, individually decorated, desk

Apartamento Família Prime Frente Mar

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (Prime Lateral Mar)

50-inch Smart TV with digital channels, TV

Junior Suite (Prime Lateral Mar)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Prime Frente Mar)

Minibar, in-room safe, individually decorated, desk

Junior Suite (Prime Frente Mar)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Sofa bed
Separate bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

Deluxe Room (Apartamento Prime Frente Mar) | Minibar, in-room safe, individually decorated, desk

Deluxe Room (Apartamento Prime Frente Mar)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
Smart TV
Private bathroom
Hair dryer
Designer toiletries
  • 279 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Quarto Exclusive Family

Quarto Exclusive Family | Minibar, in-room safe, individually decorated, desk

Quarto Exclusive Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Minibar, in-room safe, individually decorated, desk

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
Smart TV
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, individually decorated, desk

Premium Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Presidencial

Suite Presidencial | Minibar, in-room safe, individually decorated, desk

Suite Presidencial

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 2067 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Quarto Premium Family

Quarto Premium Family | Living area | 50-inch Smart TV with digital channels, TV

Quarto Premium Family

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

View all photos for Room With Sea View

Minibar, in-room safe, individually decorated, desk

Room With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Junior With Side Sea View

Minibar, in-room safe, individually decorated, desk

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Quadruple Room Deluxe With Side Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Room Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room With Side Sea View

Minibar, in-room safe, individually decorated, desk

Room With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Junior With Sea View

Minibar, in-room safe, individually decorated, desk

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite Premium With Sea View

Minibar, in-room safe, individually decorated, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite With Sea View

Minibar, in-room safe, individually decorated, desk

Double Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Presidential With Sea View

Minibar, in-room safe, individually decorated, desk

Double Suite Presidential With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Suite With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Suite With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Premium With Sea View

Minibar, in-room safe, individually decorated, desk

Quadruple Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Dunes Park - 1 min walk
  • Natal Convention Center - 9 min walk
  • Craft Fair of Ponta Negra - 2 min drive
  • Morro do Careca - 11 min drive
  • Ponta Negra Beach - 12 min drive

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive
  • Natal Station - 10 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive

Restaurants

  • ‪Só Mais Uma - ‬4 min drive
  • ‪Restaurante Potiguar - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Lobby Bar - ‬1 min walk
  • ‪Tapiro Grill - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax in a sun lounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff.

All inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 395 units
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 13
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 28
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

KENSHO SPA has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar - This restaurant serves breakfast, lunch, and dinner.
Marenostrum - This restaurant specializes in seafood and serves dinner only. Open daily.
Tapiro Grill - This steakhouse serves dinner only. Open daily.
Renato Romagnoni - This restaurant serves dinner only. Open daily.
Jangada - This restaurant serves lunch only. Open daily.

Fees & policies

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pool, spa, & gym (if applicable)

  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Is there a pool at Serhs Natal Grand Hotel & Resort?

Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Serhs Natal Grand Hotel & Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Serhs Natal Grand Hotel & Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Serhs Natal Grand Hotel & Resort and nearby?

Onsite recreation at Serhs Natal Grand Hotel & Resort includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has 3 bars, a waterslide, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Serhs Natal Grand Hotel & Resort?

Yes, there are 6 onsite restaurants, featuring seafood.

What's the area around Serhs Natal Grand Hotel & Resort like?

Serhs Natal Grand Hotel & Resort is a short 1-minute walk from Dunes Park and 9 minutes' walk from Natal Convention Center.

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Serhs Natal Grand Hotel & Resort Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Serhs
Tremendous, 5 star resort They deserve every star
1-night trip

10/10 Exceptional

Better than expected!
Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Maria, 4-night trip

10/10 Exceptional

Family Vacay
Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
JAMES, 13-night trip

10/10 Exceptional

Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Alex, 7-night trip

6/10 Good

Staff need more training.
Andrezza, 3-night trip

10/10 Exceptional

Excellent
Wiggo, 2-night trip

8/10 Very good

The food was boring
Wiggo, 7-night trip

6/10 Good

The property was just fine, but food was fatal.
BERNAL, 6-night trip

6/10 Good

M
Julie, 1-night trip

8/10 Very good

Good - but not amazing
The hotel is nice, but we would have expected more from a 5-star resort. Our room was large, but rather worn. There was a strange smell from the cupboards so we did not put our clothes there. Also the bathroom was average - even the toilet was somewhat loose from the wall. The room safe did not work. No coffee makers in the rooms. If you don’t speak Portuguese be prepared to use google translate - a LOT. Our daughter had been looking forward to using the kids club but this was impossible as no one spoke English. Not a single person working with the kids knew the slightest English. Even some of the receptionists struggled with English so our bookings for dinner for example was mixed up and had to be rescheduled. Hardly anyone in the restaurants / bars spoke any English whatsoever. I find it strange that at a 5-star family resort of this size that English was such an issue. Other than that - pool area was nice and it was good being able to order drinks and snacks by the pool. Although a menu was necessary to point to what we wanted to order.
Linn, 8-night trip

8/10 Very good

Vanessa, 8-night trip

10/10 Exceptional

Lua de Mel
Sobre os serviços: Primeiramente, gostaria de destacar o excelente atendimento do Cícero, do restaurante VIP. Ele fez toda a diferença para que nossa estadia fosse leve e agradável. No geral, os atendentes são extremamente solícitos e educados, sem nenhuma ressalva a fazer. Nota 10. A segurança do hotel também merece destaque: a equipe é sempre cordial e atenta aos detalhes, e há policiamento constante tanto no hotel quanto nos arredores. Sobre as políticas do hotel: Os serviços adicionais contratados de última hora, como all inclusive e meia pensão, têm preços excessivamente altos, tornando-os inviáveis para quem planejou a viagem com antecedência. Eu e minha esposa chegamos de madrugada, mas o check-in era apenas às 15h. Não encontramos nenhuma informação clara sobre isso no Hoteis.com, o que nos levou a acreditar que um resort desse porte teria check-in 24 horas. Como não era o caso, tivemos que pagar R$ 500 para antecipar a entrada, o que nos decepcionou logo de início. No que diz respeito a taxas e cobranças adicionais, o hotel se mostra extremamente rígido e inflexível. Sobre a estrutura: A estrutura do hotel é boa, mas alguns detalhes nos incomodaram, como um pequeno vazamento no box do banheiro, a sala de jogos com opções limitadas e a ausência de uma garagem coberta. No entanto, nada que tenha comprometido significativamente a experiência. Por outro lado, o acesso direto à praia com guarda-sóis, cadeiras e toalhas para os hóspedes, os kits de amenidades bem planeja
Keila, 3-night trip

10/10 Exceptional

Excelente resort! Comida sensacional, espaço bem amplo e agradável e todos os colaboradores são muito educados e prestativos! Ótimo lugar para passar as férias!
Guilherme, 6-night trip

10/10 Exceptional

Excelente
Estrutura do resort excelente, limpeza e educação dos funcionários. Excelente area de lazer.
Manuela, 3-night trip

4/10 Fair

Telio, 1-night trip

8/10 Very good

Daniela, 2-night trip

4/10 Fair

Não gostei
Quarto diferente das imagens, o banheiro não é o mesmo das fotos.. o quarto estava cheio de areia, não gostei nenhum pouco! Não vale o valor que é cobrado, infelizmente
KITARO, 1-night trip

10/10 Exceptional

Camila, 4-night trip

10/10 Exceptional

Hotel maravilhoso, confortável e atendimento ótimo. Pecou um pouco no serviço de quarto, mas ao solicitarmos fomos atendidos imediatamente.
MARCO AURELIO, 7-night trip

10/10 Exceptional

Rodrigo, 3-night trip

6/10 Good

Gustavo, 5-night trip

8/10 Very good

Excelente custo benefício Recreação excelente. Não está disponível o dia todo. Alimentação muito boa.
6-night trip

10/10 Exceptional

Gosto muito do Sehrs. Minha terceira vez lá. Porém, desta vez, teve algo que me desagradou. O atendente no check in (nem quis saber o nome) foi muito desrespeitoso comigo! Mas, a Guest relations Stephanie soube contornar muito bem a situação. Aliás, ao contrário do recepcionista, Stephanie é muito educada e uma excelente profissional!
Stylianos, 3-night trip

8/10 Very good

Precisa melhorar o atendimento e a limpeza
Faltou gentileza no check-in. Parecia um robô. Mas nos explicou sobre o hotel. Quem nos explicou foi o mensageiro. O hotel parece um labirinto para se chegar nos restaurantes. Pra sair do meu quarto, tínhamos que pegar um elevador, ir até o hall principal pra pegar outro elevador e andar até o café da manhã. Pedi pra garçonete do café pegar sal e a mesma me mostrou onde estava e mandou eu ir buscar. Gentileza zero. O quarto não parecia ter sido varrido assim que chegamos. Cheia de areia. Ligamos na recepção e ninguém veio limpar. Restaurantes do jantar maravilhosos. Destaque para atendimento nota 10 da Stephanie no atendimento ao cliente, para o garçom João da pizza e para o cozinheiro João Maria da estação das massas, além do rapaz da tapioca.
FRANCISCA, 3-night trip

8/10 Very good

Rodrigo, 6-night trip

General property information

Travelers Say
"Great restaurants."
Reasons to Book
Nice Bathroom & The View
Check-In Time
3:00 PM
Check-Out Time
12:00 PM