4/10 一般
2025 年 5 月 11 日
Pretty hotel, very poor service and food
El Convento is a beautiful hotel but is heavily lacking in service. We give it 2 stars because of several things: 1-we got no instructions on turning on the jacuzzi and almost got stuck at night without being able to turn it on once the staff leaves for the night (you have to pull a lever on a bottom side of the jacuzzi under the plants, and another button was behind the door across the room-how would we know that) 2-the restaurant area is full of mosquitos with nothing being done about them and no deterrents, so we got eaten alive during breakfast 3-the included breakfast is not good, waffles were terrible 4-our breakfast included bread for coffee which they never gave us, by the time we realized this we were already done eating 5-we couldn't eat in the rooftop because of a mothers day event and could only go if we paid extra $20. 6-we had welcome drinks which were never given to us, I had to ask before checking out for them to finally give them to us. 7-theres only 1 person checking people in so there was one family before us and we had to wait almost 15 minutes to be acknowledged once entering the property. 8-the AC in our room, room 14, was terrible and took hours to cool the room, and only did so by a little bit. It was not on when we checked in so room was hot. Overall, this is a beautiful looking hotel . I just wish the service and food was up to par. The price does not match the service.
jeremy
jeremy (1 晚行程)
Hotels.com 真實旅客評價
