Not a very pleasant experience.The receptionist had given our room to another guest with my last name. They did not even check the confirmation number to see if it was me. My family had to wait longer than an hour and a half before we were given a room. I had a crying 2 year old granddaughter crying and screaming because she was tired and hungry from the long road trip. We had purchased food but it got cold. We were not given an apology for the mix-up and long wait. Then to make matters worse, they wanted us to move to another room in the morning because of some technical difficulties with the key card system. I kept telling them to please let my family get a room and that it could be sorted out while they settled in but the answer was "NO". Very bad manager. To top it all off, the receptionist basically blamed us for the mix up.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年9月28日
Rooms are clean only bad experience they had roaches.
ramiro
ramiro (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月26日
rudy
rudy (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月4日
Juan
Juan (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月2日
Robert
Robert (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Lupe
Lupe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月12日
William
William (1 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年7月1日
Belinda
Belinda (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年5月19日
Eva
Eva (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年5月19日
Eva
Eva (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月16日
It was overall a great night sleep and staff was great only thing it had a little dingy feeling stains in carpet etc... but i will return.
David
David (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月12日
Gave four stars only because the a/c was loud, other than that it was nice kids loved the stay and the pool. Everyone was very friendly. I will keep staying when traveling here.
Martin
Martin (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年5月9日
Victor
Victor (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月16日
Overall a nice hotel at reasonable prices. Only complaint is that a suite should have sofa, not a table, and laundry was out of order.
Russell
Russell (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月7日
It was bery accessible to everything and staff was very helpful.
Lydia
Lydia (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年4月4日
Glenda
Glenda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月24日
The staff is very kind and the rooms are well very clean.
Amada
Amada (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年3月15日
Mauro
Mauro (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年3月11日
Think twice before using Third-party booking
I couldnt go due to an emergency and the booking was no refunded at all. Nobody wanted to help. Everyone from both the hotel and Hotels.com kept giving me the run arround and kept saying to speak with the other company. Nothing was resolved. $336 down the drain.