So the place is nice but has seen better days. From the air conditioning malfunctioning to hot water being on and off, mostly off, the place could use some renovations. The staff is mainly very nice though.
The food seems to be some kind of cheap fix to look fancy. It seems as though they really tried to cut costs on that part as they plate everything nicely but there is no taste and you can tell many corners were cut to achieve it. Disappointing in a nutshell.
There is construction next door so there will be noise, smoke and dust.
By no means a 5 star experience, so do not go expecting that. The premises are nice though.
Nicholas
Nicholas (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
FRANCIS
FRANCIS (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 11 日
Beautiful and romantic hotel for couples
Jessica
Jessica (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 11 日
The resort has so much potential.
Pros: Food is very good and plated meals were nice. Most meals take over an hour to finish. Two restaurants were open most nights. Aguamarine is open every night and the Ambar was open Tuesday, Wednesday, Thursday and Saturday.
You can swim in the cenote everyday just have to sign up.
Snorkeling happens Monday Wednesday and Friday at 230. Be warned there is no dock so you will walk to the boat in the water, bring a towel.
There is a civiche class and Spanish class once a week.
Beach is beautiful and is well maintained.
Very quiet and relaxing.
Large beautiful rooms, we had hot water but some guests did complain of cold water.
Plunge pool is filled for free just give them 24 hours notice but it is cold water.
The jungle theme was unique with a lot of different wildlife to see. It can be a con if looking for a more Caribbean style beach vibe vacation.
Cons: A new resort is being built next door so you will hear loud construction equipment and sometimes the smell of diesel for several hours. Not within their control but something to be aware of.
The facilities are in desperate need of a makeover everything is very tired. One pool, not heated.
Very very quiet.
Cigar lounge, M-bar are closed. Many areas not in service and the entrance is very lack lustre.
There is a TV in the room but it didn't work and a telephone but that also didn't work. The cleaning staff are different then the staff that will refill the mini bar in the room.
Annamarie
Annamarie (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 9 日
Akif R
Akif R (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Valentin
Valentin (19 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 6 日
Rachel
Rachel (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
This property is a tranquil oasis. Perfect location where guests don't feel like they are at a large all inclusive resort. Everyone we saw all seems to be happy and satisfied with their choice of hotel. What makes the difference at Blue Diamond is the staff. You get the sense they are genuine when they say hello. They care. A big thank you to the excellent staff and service from Martin, Luis, Francisco, Jenny and many others.
For feedback and improvement I would suggest bike repairs as some were a little rundown. With such a unique property I would encourage the front desk desk staff to be a little more trained in communication and customer service given its your first impression when arriving. Thank you Blue Diamond.
greg
greg (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 5 日
Muy bonita playa' total relajación nada de ruido.falta probablemente mas entretenimiento.
Mar
Mar (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 5 日
We really enjoyed. Excellent service!
Dorota
Dorota (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 3 日
Very nice resort. Quite rooms, private beach, excellent food and friendly staff. Only complaint would be there wasn't any written information on restaurant times and reservation requirements, and the spa does need reservations.
Christian
Christian (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
I would like to thank all the staff.
Everything about this hotel was perfect.
From the moment we entered the entrance, it was paradise.
The first person we met was German, who gave us the best time. Our room was right in front of the sea, with the gentle sound of the waves. We woke up to the sunrise in the morning, and fell asleep to the sound of the waves in the silence at night...
The food was also great.
I would give everything more than one star.
The food was delicious, starting from the day we arrived, and the menu was so varied that it was difficult to choose.
I was particularly impressed with the food I had on my last night at Amber.
I will definitely come back again soon.
The staff also provided excellent service and hospitality, and we were given a lot of really nice services, such as bicycles that we could ride freely.
Thank you for the wonderful experience.
Kohei
Kohei (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 1 日
Liza
Liza (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 12 月 30 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 24 日
Taras
Taras (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 21 日
No dudes en reservar acá
Excelente hotel. Todo perfecto, comida y bebida increibles.
Juan
Juan (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 19 日
Great service
Ermelinda
Ermelinda (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 19 日
That was, by far, the best place I have ever stayed! My daughter, 84 yr old mother and I had a fabulous time. We had gourmet meals at every serving and tried had tried and loved quite a variety of dishes served (the pastries were divine). We also can’t say enough about their exceptional staff and service! Raul, Carlos, Jose to name a few were fabulous. Or and we will never forget Victor, our waiter, for several dinners. He was phenomenal offering suggestions for meals and drinks and going over and above entertaining us! We highly recommend Blue Diamond for your next stay!!
Rebekah
Rebekah (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 13 日
The Blue Diamond was a great property to stay at. All the so were very friendly and accommodatating.
Molierr
Molierr (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 10 日
The tranquility and peacefulness was wonderful.
Esaul
Esaul (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 8 日
My wife and I enjoyed the tranquility and the bicycles to move around the property. We also enjoyed the wild life and the cenote.
Mario E Alvarez
Mario E Alvarez (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 6 日
Hermoso hotel
Sin duda un hotel hermoso !!!
paulina
paulina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 6 日
My wife and I spent 5 nights here. We have been to many all-inclusive resorts. This one was, by far, the best. The food was great, not your typical all-inclusive food. It was very quiet exactly what we were looking for. We are both active and in our mid 40s. Our room was located about 1 mile from the beach - the farthest room from the beach. We, however, enjoyed the nice walk or bike ride to get around and it quickly became a nostalgic feeling of sorts. The resort has plenty of bikes to get around and golf cart shuttles if you like. The staff were all incredibly friendly and helpful. We would love to go back again someday soon!