The hotel itself is great, but this time the experience was terrible. We stayed in Room 656, and from 1 AM to 4 AM, there was constant noise and commotion next door. It seemed like someone was drunk, and they were banging on the walls the whole time. I couldn't sleep at all throughout the night.
The next day, I went to the front desk to negotiate a solution. I asked for a refund since I didn't sleep at all, and I didn't even request any additional compensation. The front desk staff seemed to agree and said it was possible, but they needed Expedia to contact their hotel because Expedia was the one who charged me. So I had to leave the hotel and try to contact Expedia. The result? The hotel refused to refund me. This means that not only did I not get any sleep, but I was also deceived by the hotel. What a "wonderful" experience.
The hotel is super cool and the staff was great! They were willing to meet my requests and accommodations, and they did so with great attitudes!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年3月17日
It wasnfin. Room was very stuffy and hot. Ac did not work.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年3月14日
Potential
My partner love the room alot especially the balcony.. the only thing is that housekeeping left behind dirty towels and the shower caps with hair in the bathroom.
I don't complain because unfortunately we had to check out Saturday due to a family emergency
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年3月11日
Marco
Marco (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
Luis
Luis (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
Lakia
Lakia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月9日
AJ
AJ (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月9日
Not hot water due to rain?
The hotel was fine, staff was as courteous and professional as I'd expect. The biggest issue was a lack of hot water. The first morning we noticed it, we called the front desk and shortly later someone from engineering came up, ran the sink and the shower for some 4-5 minutes (on top of the nearly 10 minutes we had run both of them). We then had hot water in the sink and warm-ish water in the shower. He told us that if we wanted hotter water in the shower he would need about 30 minutes to disassemble the valve and allow it to get hotter, and also that the reason for the issue at all was because it rained the night prior. I'm not a plumber, but it seems odd for that to be a problem in San Diego. The next morning we had the same issue but did not bother calling the front desk again.
We discussed it when we checked out and they kindly comped our 2 days of valet, but it is still a very annoying problem to have at all. There were much cheaper options immediately nearby that I would have gambled on having hot water.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年3月7日
Denise
Denise (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月5日
真實旅客
3 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
Steven
Steven (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月28日
Great location for the conference I was attending.
G
G (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月27日
Savannah
Savannah (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月27日
Rock star
Always a good option in San Diego. So convenient for conference center and in the middle of all the vibe.
Sheree
Sheree (5 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
Manny
Manny (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
dwight
dwight (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月24日
jenny
jenny (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Nice hotel
Nice location in SD. Friendly staff, great size rooms. Couldn’t ask for much more.
Caroline
Caroline (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Great!!!!
David
David (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
It was a great stay staff super professional
Joseph
Joseph (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月19日
The shower barely drained I was standing in nearly 2" of water and the internet was slow