The hotel itself is great, but this time the experience was terrible. We stayed in Room 656, and from 1 AM to 4 AM, there was constant noise and commotion next door. It seemed like someone was drunk, and they were banging on the walls the whole time. I couldn't sleep at all throughout the night.
The next day, I went to the front desk to negotiate a solution. I asked for a refund since I didn't sleep at all, and I didn't even request any additional compensation. The front desk staff seemed to agree and said it was possible, but they needed Expedia to contact their hotel because Expedia was the one who charged me. So I had to leave the hotel and try to contact Expedia. The result? The hotel refused to refund me. This means that not only did I not get any sleep, but I was also deceived by the hotel. What a "wonderful" experience.
Great hotel and great location. Had trouble valet parking because there was a Padres game and the hotel offers valet parking to the baseball fans so if you arrive when a game is starting or letting out you might find yourself trying to park to check in and all the valets are out fetching cars for baseball fans. It’s just something to be aware of as I had to wait a long time to drop my car of for the valet and check in Saturday night.
Anthony
Anthony (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Don
Don (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Mustafa
Mustafa (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
10/10 would stay again
It was amazing, staff was very friendly. Only downfall is the room could use more mirrors for us girls getting ready.