have no detail information for check in and check out
Eddy
8/10
A casa estava Ok, mas estava com louça extremamente suja
真實旅客
16 晚家庭旅程
10/10
Geräumiges Haus in der Nähe zu den Disney Parks. Schöne große, offene Küche mit Blick in den Garten. Ideal für Großfamilien, da drei Schlafzimmer und drei Badezimmer vorhanden sind.
Felici
5 晚行程
2/10
Keith
4 晚行程
2/10
I arrived at the property before the end of check in time listed in the pre-arrival email from the property. No one was present at the front desk. I had to call the hotline number in order to get a code to get the key to my unit. Upon inspecting the unit I was assigned, I found blood on a mattress cover, ants and roaches in the kitchen, pet dander in multiple bedrooms, stains on furniture, sand in hot tub and stains on walls. I was told the general manager would contact me within 20 minutes. He never did. Someone from the call center asked me to go check another unit at the property. The second unit had not been cleaned by housekeeping. My family and I left the property and had to find other accommodations for our week long vacation. I spoke with the general manager, Elvis, the next day. He guaranteed me a refund of $800+. That was 8 days ago. I still have not received my refund. I have emailed the general manager and called multiple times but have gotten no response.
Ris
6 晚行程
4/10
Very disappointed...... Took our family of 7 to Orlando to see Disney Parks. Arrived at Coral Cay and it looked absolutely nothing like the website. Old and not kept well. Little to nothing in the bathrooms and kitchen....Beds were filthy to the point we bought new bedding at a Walmart.Never will I use them again.....keep looking!. .
真實旅客
4 晚家庭旅程
8/10
I loved the are very quiet but we didn’t really have control of anything like parking or the temperate of the house. We gambas to clean are self if not we had to pay 100 dollars more
Jenly
3 晚行程
8/10
Cheguei no final da tarde e a chave da porta nao estava no local combinado. Como apos as 19h00 nao possui recepcao, tivemos que dormir com a porta destrancada. Fui na recepcao no outro dia e o responsavel so estaria la apos as 15h00; ou seja, saimos, pois nao iriamos perder o dia e a porta mais uma vez destrancada. Encaminhei um e-mail para eles e quando retornei no final da tarde a chave estava la e o rapaz pediu mil desculpas mas nao sabia o que havia ocorrido. Ja havia ficado la outras vezes, porem, depois deste incidente nao vou ficar mais. Nao da para ficar dormindo ou passeando e deixar a casa totalmente aberta.
真實旅客
2/10
Jose
8/10
Overall, it was a great experience. Staff was very friendly but difficult to reach at times. Location was excellent and safe. Townhouse was definitely older and showed significant wear, beds were uncomfortable and two of the four TVs did not work. Everything was clean but sugar ants were present. I wound still recommend Coral Cay, especially if you have a family and want lots of space and flexibility.
Kay Lynn
4/10
Floor on second floor was very noisy when you walk on it. Felt lose. Not enough pots and pans. Bed comforters very bad quality.
真實旅客
3 晚行程
8/10
The property was very nice. The furniture was all stained including the wall. They are only at the office for 30 minutes in the morning and once more in the evening. It made it difficulty to keep plans made and check in. Didn’t get the key for the pool until bacially our last night there. It was in a great local area. Not far from universal Disney, fun spot old town, Walmart, Publix, fast food and Wawa. Love the hot tube in the back small screen back area. Didn’t like that the guy who cleaned it just walks right in to clean and then speaks another language. Made it hard to communicate this to him. I like the step up the full kitchen. King bed, queen bed and futon was not too bad but the two twin bed were very uncomfortable. One of my guest stay with me felt all there furniture looked like it was bought in a good will and filled in at all the different villas. Would stay in a similar place just a bit cleaner. My son and I have diabetes so it worries me that there was ants and stuff inside the house before we even arrived, filled in all over the dish washer.
Erin
4 晚家庭旅程
4/10
Logement grand mais a besoin d'un bon rafraîchissement... Et les lieux ne sont pas propres et beaucoup de poussières.
Les équipements de la cuisine sont fournis au strict minimum (pas de saladiers, pas de plats à four juste une plaque...)
Les meubles et équipements électroménagers sont "d'époque" mais fonctionnent bien.
Stella
6 晚行程
10/10
Alvaro
3 晚家庭旅程
4/10
The best thing about this place is that it is gated. I can also say that the gentleman at the check in counter was very nice. That is probably the end of the pros to staying at Coral Cay. Now I will start with the cons....the living room furniture is filthy. There are huge, gross spots on the sofa and chairs. The carpet is nasty. You don’t want to walk barefoot. It was nice to have 4 bedrooms if only the beds were nice. I’m not sure how old these beds are but they are extremely uncomfortable! That goes for all of the beds. There is a futon in a 5th bedroom that has seen better days. Now on to the bathrooms. I’m not sure about 2 of the bathrooms but the one in the master bedroom was dirty. There was long black hair in the tub. No one in our party has long black hair. The toothbrush holder is moldy. Disgusting! Now for the kitchen. The kitchen seemed to be clean enough but the pots and pans need to be replaced. There is also a hot tub in this unit. Unfortunately for us it was a cold tub. We had to call the front desk because it wasn’t working. He came and fixed that but it took until the day we checked out to heat up. The patio furniture needs to be replaced as it was also very dirty and dry rotted. Apparently it’s been out there a long while and cheap plastic chairs and tables cannot take the Florida sun for too long without being replaced.
Debbie
3 晚家庭旅程
8/10
Experience booking through Expedia was excellent, as was the individual from Coral Cay who checked us in. Unfortunately had two issues 1) air conditioning did not keep temp below 72 degrees and did not get fixed even though we requested repair and 2) some issue with roaches.
Ognat
5 晚行程
2/10
Está foi a segunda vez que estive no coral cay e nunca mais volto. A casa estava suja, não existia água quento no chuveiro de um dos quartos, mobiliários muito antigos e péssimo estado. Por fim o triturar não funcionava e por dois dias a água retornou e transbordou da pia. Foi a pior estada que já tive nos EUA. Ia na recepção quase todo dia, mas jamais tentaram resolver os problemas. Hotéis.com deveria tirar esta opção porque o local está decadente e terá problemas com novos clientes.
Leandro C
4 晚家庭旅程
6/10
Out of 4 stays at coral cay, this unit was not in the best condition. It need alot of cosmetic fixes. Painting, was missing linnen and the washer was too loud. The worst was neighbors leaving at 7am in the morning and make noise for over 30 minutes. Besides that i would still return as i love the location and how hàndy it is too eveeything. Wish there was an offer/diacount for returning guests
darlene
5 晚行程
10/10
cramped, uncomfortable,
Bill
4 晚行程
6/10
james
4 晚家庭旅程
2/10
I stayed at house 2328 with 3 friends from 9th-16th December. We were shocked at the dirty condition of the house and the dirty and worn furnishings and decor. I emailed the manager with our complaint 4 days ago and have yet to receive even an acknowledgement.
Mairi
7 晚行程
6/10
Dirty carpet, ants & large dead cockroach.
No ADA.
Ample rooms/space/beds.
Sheets & towels-ratty & frayed.
Cheap! Good location.
Complete facilities.
Check in-ok. Staff ok.
No daily clean-up or daily trash pick up.
Laya
4 晚行程
6/10
The house was so dirty. The sheets and towels seemed fine but the bathroom and tables had not been washed in looks like months. So slimy and gross. You pay a large deposit on the house that has ripped screens, broken blinds, ratty towels, and is filthy. If it’s a really large group and you don’t mind doing your own cleaning it’s a lot of space for cheap. The hot tub smelled clean but was off when we arrived so the water was cold. Also they don’t have full blankets on the bed, just sheets with a thin decorative cover that slides off, but that’s ok because you can’t turn the air below 72 so it’s warm in there anyway. I understand they are privately owned but there needs to be some guidelines of what is expected. Have previously stayed in units like these with nice furniture, it be clean but this was disgustingly dirty, filled with broken furniture and old TVs that only got the Disney channel.
Ebonie
3 晚行程
4/10
our experiences start at the entrance, nobody gave us any direction about how to enter to the hotel (in fact we entered by the condo exit), the reception was closed and nobody gave us an orientation. We finally get the directions about how to enter to our room we notice that the phone line and the microwave were broken, the main room bedsheets were dirty. At the next morning, I went to claim about the broken parts and the bedsheet they said it will fix the stuff but no replace the bedsheets, at the 3rd day they replace the microwave and the phone line was out of service in my hole stay. The dish washer spills out a lot of water and soap in the kitchen, I was sent 5 packages from amazon to the reception and received only 4 nobodies give me an answer about the missing package. The staff behavior on my last weekend, was completely frustrating to me, in fact I'm trying to recover the missing package with no news at the moment (please some one help me to recover the missing package).
Oscar
8 晚行程
4/10
The check in process after hours was very inconvenient. The townhome was very dirty and very outdated. Had to go to Walmart at 1:00 am to buy sheets and pillows for the sofa bed. The sorrounding area was a bit sketchy. This was a last minute booking and by far has been my worse.