There were a few things that seemed petty and inconvenient there. Minor issues, the trip was overall amazing and the staff was very friendly.
The two things that just seemed annoying was:
1. We went to go and rent bikes, the lady got them all un strapped etc. and then informed us, it was only 8:30AM and that they could not let us take them until 9AM. She had gone through the trouble of checking them out per paperwork and unhooked all that bikes, but couldn't let them go 30 mins early. The day before we had been informed that they could be rented out by 8AM.
2. Exchange for pesos- it would be nice if the hotel could offer this service, even for a fee.
3. The group of travelers that came during lunch, the number of them was not the issue, it was that they seemed to be extremely rude.