- staff was unhelpful, we travelled internationally into Helsinki with 4 large luggages. When we asked whether they have luggage service we were told they are “very busy” at the moment and so cannot help with our luggages. I have never in my life been told by a hotel (let alone a Hilton hotel) that they cannot assist with luggages.
- they charge you for every single thing. If you want room service, it’s an extra 15 euros service fee just for them bringing up the food. This is obviously in addition to already paying for room service priced food. I have never seen an extra charge for room service just for bringing up the food - is the whole point of room service not having the food brought up to you. We were told that we may be able to pick up the food ourselves in the reception to waive that fee, but they were not sure and told us to check with the restaurants ourselves. If the fee was 5 euros I can live with it but 15 is extortionate, when the simplest pasta with tomato sauce on their room service menu costs 26 euros and a pan fried breadcrumb sole (basically fancy way to say fish and chips???) costs 35 euros.
- The water in the room is not complimentary unless you are a diamond gold or silver member, which is fine - but they cost 6 euros a bottle, which is not.
-Not sure what service this hotel is providing other than stuffing you in a room with a bed, but whatever little “service” they have (I can’t point to any really) is abysmal.
Älyttömän upea hotelli, ihanaa palvelua, käytiin herättämässä oven takaa, koska aikainen lento, hyvä sänky,sain jopa nukuttua huolimatta aikaisesta herätyksestä, kävelymatka lentokentälle, opastus voisi olla selkeämpää,
Virpi
Virpi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 17 日
Location
Location, location, location. Great for early flights.
Heidi
Heidi (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 17 日
Fantastisk ophold!
Morgenmaden på hotellet er virkelig god.
Camilla Aakjær
Camilla Aakjær (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 17 日
Jyrki
Jyrki (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 16 日
Niina
Niina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Marielle
Marielle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Aengus
Aengus (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Sandra
Sandra (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 13 日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Sirpa
Sirpa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Jukka
Jukka (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 12 日
Jääkaappihuoneisto
Huone oli jääkylmä ja thermostaatin säätöohje puutteellinen.