我可否免費取消鳳凰城中部智選假日酒店及套房 IHG 旗下酒店的預訂，並獲發全額退款？

可以。鳳凰城中部智選假日酒店及套房 IHG 旗下酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店是否設有泳池？

是的，此住宿設有室外泳池。旅客由 08:00 至 22:00 可使用泳池。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住 (輔助動物除外)。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 11:00。住宿可提供特快退房服務，亦設零接觸登記入住與退房服務。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店是否附設娛樂場？

否，此酒店不設娛樂場，但亞利桑那賭場 (20 分鐘車程外) 及沙漠鑽石娛樂場 - 西河谷 (22 分鐘車程外) 就在附近。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店店內與附近有什麼好玩？

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店備有室外泳池、24 小時健身中心及熱水浴缸。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店附近區域有何特色？

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店位於恩坎圖，短短 5 分鐘步程可到奧斯本路 - 中央大道站，7 分鐘步程即達聖約瑟夫醫院和醫療中心。

鳳凰城鳳凰城中部智選假日酒店及套房 IHG 旗下酒店優惠

Q: 鳳凰城中部智選假日酒店及套房 IHG 旗下酒店是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 鳳凰城中部智選假日酒店及套房 IHG 旗下酒店內或附近是否設有餐廳？

是的，此住宿附設餐廳。

10/10 完美

2018 年 11 月 14 日

there are restaurant and pharmacy nearby. and the metro station is also convenient in five walking minutes.

4 晚行程

Expedia 真實旅客評價

2/10 欠佳

2021 年 10 月 15 日

Kristen (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 9 月 4 日

When we got there they were closed and out of business. Why didn't Expedia know that. I will never use Expedia again

John (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2021 年 9 月 1 日

Hotel was CLOSED for repairs

Richard (2 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 8 月 9 日

It is cheap which is what we chose. But the entire building smells like everyone smoked in it. Even though our room was supposed to be non-smoking, it had strong smell of someone chain smoked inside. It got so bad we checked out one day early cuz we can’t stand the smell anymore.

2 晚家庭旅程

Expedia 真實旅客評價

10/10 完美

2021 年 8 月 9 日

Nidia (2 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2021 年 8 月 5 日

Very dirty. Felt like we over paid for the rooms. We traveled with kids and the people that would come in and out of the hotel didn't make me feel comfortable tomallow them to.walk alone to the other room

1 晚家庭旅程

Expedia 真實旅客評價

2/10 欠佳

2021 年 8 月 1 日

Dawn (4 晚商務旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 8 月 1 日

Worst Hoptitality Ever

The staff here is rude, the hotel is dirty. There were loud people, no one picks up the phone. The hotel is dirty a.d shady activity everywhere. It was so uncomfortable and i would warn others to book elsewhere

Dawn (1 晚商務旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 7 月 24 日

Hotel from hell

This hotel was the hotel from hell, i wouldn’t stay at that hotel even if they gave me money. Keys didn’t work, air conditioner was not working. They moved us to another room and tv didn’t work. The only good thing was Natalia who helped us with everything. But the manager was not to be found not even the following day or by phone. They told she was a new manager, so why take this big responsibility if you can’t have rooms to standards.

Norma (1 晚家庭旅程)

Hotels.com 真實旅客評價

6/10 不錯

2021 年 7 月 21 日

This place was okay. Not good. Just okay. As soon as you enter In the lobby, you are hit with a strong cigarette odor. Although, they have signs posted all over the place that they are a No smoking facility. The room was not cleaned as it should have been. Bed boards had splattered spots all over them. The floor was disgusting. The carpet was thick of grime. You can feel it on your feet—no noise complaints. No breakfast. Between a 1-10. I rate it 4.5. I would not stay there again.

1 晚家庭旅程

Expedia 真實旅客評價

2/10 欠佳

2021 年 7 月 17 日

Hot AZ 110° with No Working Air Conditioner ;(

My son & I arrived to Phoenix after a 16 hr drive excited to attend the Suns NBA PlayOff game. There were multiple events going on and we were thankful that we had our hotel booked in advance. Upon arrival the front desk advised us that the air conditioning in their facility had been out for a week and they were working on it but it wouldn't be fixed for multiple days. They used a back up generator to run the air units on fan to simply circulate the air. Phoenix was under heat advisory and we had to accept these conditions because there was not any other options and we had been in the car for so long that we needed showers before our event and a place to sleep before continuing our travels. We had to sleep on top of the sheets and we froze wet towels to put on our heads. It was the worst experience of our trip and the hotel said they didn't call to offer options or even inform of the ac issue. The lady simply said well it's not my fault and I can cancel no fee or charge the stay. As a single Mom on the road 16 hours from home with a child I had to accept the hot room for safety concerns. We had no where to go and had the hotel called us prior I could of looked for other options. They gave me no choice but to suffer thru the heat in AZ. This was unacceptable and a huge inconvenience to my family. I really needed comfortable rest to continue my travels and sleeping in a hotel with no AC in a city that has 110° weather was ridiculous. They did not offer box fans either. Sad Stay

1 晚家庭旅程

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 7 月 16 日

Their a/c was down in the middle of summer. The lady at the reception asked if that’s ok and I declined and she said I would get a refund booked via Expedia. I left and checked into a different hotel only for this hotel to tell Expedia that I was a no show. Very bizarre. Months later I’m going to Phoenix and I remember I didn’t give a review. If you experience this same situation, don’t take a refund, just report the hotel to be shut until they fix the a/c.

Andrew (1 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2021 年 7 月 14 日

2 晚行程

Travelocity 真實旅客評價

2/10 欠佳

2021 年 7 月 13 日

James (2 晚行程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 7 月 13 日

1 晚行程

Hotels.com 真實旅客評價

10/10 完美

2021 年 7 月 10 日

Qué el personal buscó la forma para comunicarse con migo

1 晚浪漫旅程

Expedia 真實旅客評價

10/10 完美

2021 年 7 月 10 日

Was a great stay. Just the ac was out so was very uncomfortable. Was last minute so couldnt get a new room overall great stay friendly front desk.

1 晚家庭旅程

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 7 月 10 日

1 晚行程

Expedia 真實旅客評價

2/10 欠佳

2021 年 7 月 7 日

No Air Conditioning

The place had no air conditioning. Didn’t find out till I was checking in. Had to find another place to stay at. I lost my reward I used for staying at 10 properties.

Willis (2 晚友伴旅程)

Hotels.com 真實旅客評價

4/10 一般

2021 年 7 月 7 日

Ac

I didn't get to stay your AC was broken. You guys could've call and gave me a Heads up.

2 晚家庭旅程

Hotels.com 真實旅客評價

6/10 不錯

2021 年 7 月 6 日

Wish the site was updated Room had no air conditioning ! On a 106 degree day you kinda want to know that and pool was not filled

Miriam (1 晚家庭旅程)

Hotels.com 真實旅客評價

2/10 欠佳

2021 年 7 月 3 日

The manager was nice, but the hotel was horrible. The first room we went to was okay, but the toilet messed up at the first use. We spoke to the manager and he helped us get a different room, but that one had no ac. We asked for help again, and the only option we had was to go back to the old room. Going back and fourth was also annoying.

Keila (1 晚友伴旅程)

Hotels.com 真實旅客評價

6/10 不錯

2021 年 7 月 2 日

N/a

We didn’t actually stay because when we went to check in their air conditioning wasn’t working.

1 晚行程

Hotels.com 真實旅客評價

8/10 很好

2021 年 7 月 1 日

No comment

2 晚行程

Expedia 真實旅客評價

鳳凰城中部智選假日酒店及套房 IHG 旗下酒店

Holiday Inn Express & Suites Phoenix Midtown by IHG

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我可否免費取消鳳凰城中部智選假日酒店及套房 IHG 旗下酒店的預訂，並獲發全額退款？